Security-Cleared Operations Team Lead, High Availability

Booz Allen Hamilton; Chantilly (VA); On-site; USD 87,000 - 198,000; Full time

Job summary

Booz Allen Hamilton in Chantilly, VA is seeking an Operations Support Team Lead to direct day-to-day IT operations, drive improvements, and lead a team of about ten Tier 2 staff to ensure high availability and reliable service delivery. You will oversee incident and change management, monitor capacity, report on performance and risks, and collaborate across engineering, IT, product, and business units.

Applicants should have 8+ years of IT operations leadership, TS/SCI with polygraph, a

Qualifications

• 8+ years of experience with progressive IT operations leadership.
• Experience leading operations support, production or IT operations functions including incident response and service management practices.
• TS/SCI clearance with a polygraph.
• Bachelor’s degree.
• Ability to obtain Security+ CE, SSCP, CCNA-Security, or GSEC certification within 6 months.

Responsibilities

• Direct leadership of operations support teams to ensure high-quality service delivery and strong operational performance.
• Strategic oversight of incident management, change management, system capacity planning, and operational readiness.
• Executive-level reporting on performance, risks, and mission-critical improvement initiatives.
• Development and tracking of key operational metrics including availability, incident response, and customer impact.
• Cross-functional collaboration with engineering, IT, product, and business teams to enhance workflows and overall service delivery.

Skills

IT operations leadership

Incident management

Change management

Operational monitoring

Team leadership

Stakeholder management

Education

Bachelor’s degree

Tools

Jenkins

Packer

Git

Docker

Kubernetes

Nessus

JIRA

Confluence

Job description

Booz Allen Hamilton in Chantilly, VA is seeking an Operations Support Team Lead to direct day-to-day IT operations, drive improvements, and lead a team of about ten Tier 2 staff to ensure high availability and reliable service delivery. You will oversee incident and change management, monitor capacity, report on performance and risks, and collaborate across engineering, IT, product, and business units.

Applicants should have 8+ years of IT operations leadership, TS/SCI with polygraph, a