Security Center Operator (Night Shift)

Travis County; Austin (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid vacation and sick leave

Health & dental insurance

Health clinic for dependents

Generous retirement plan

Shift differential pay

Job summary

Travis County Office of Security & Protection seeks a Security Center Operator to monitor CCTV, access control, and security systems in a fast-paced environment. You will respond to alarms, coordinate with guards, and document incidents from the Austin facility.

The role requires a High School diploma or GED with security operations center experience; shift is 10:30pm–6:30am, Sunday–Thursday, with potential weekend/holiday rotation. Strong technical and communication skills are essential.

Qualifications

• High School diploma or GED and 2 years in a security operations center environment, plus 1 year of computer experience

Responsibilities

• Monitor unified security platforms (access control, video surveillance, intrusion, analytics)
• Dispatch security guards to calls for service
• Report security concerns, violations and emergencies (verbal and written)
• Initiate response/notification procedures during emergencies
• Operate security computer systems and radio communications
• Attend required training and maintain certifications

Skills

Communication

Multi-tasking

Problem solving

Attention to detail

Decision making

Discretion/confidentiality

Education

High School diploma or GED; 2 years security OPS center exp

Tools

Lenel access control

CCTV systems

Alarm monitoring

Job description

Are you looking for career opportunities that provide top-notch benefits including paid vacation & sick leave, outstanding health & dental insurance, a health clinic for you & your dependents, a generous retirement plan, and much more?

Travis County Office of Security & Protection is looking for Security Center Operators to join the team. This role serves as a central information hub for County safety/security issues. Coordinates and provides immediate response to any emergency or security situation affecting Travis County employees, customers, facilities, or assets. Operates Electronic Security System and telecommunications equipment used in monitoring, evaluating, sending, and relaying information in response to security events. Responsible for remotely monitoring all County facilities for fire, intrusion, and card access events. Reports security violations and questionable activities. Monitors various auxiliary systems including closed circuit television (CCTV) systems; access control systems, to include badge, perimeter, and internal secured areas; cable television and internet weather sources for news and weather events, and to determine anticipated County impact and provide notifications as required. Monitors buildings for damages from flooding, equipment failure or vandalism. Produces factual and accurate reports as required. Dispatches security guard patrols as needed.

Two Night shift positions available, 10:30pm-6:30am Sunday-Thursday

Distinguishing Characteristics

This is a job classification within the Maintenance job family. This classification is responsible for Travis County security functions and does not have any lead or supervisory duties or responsibilities. This classification may require a flexible work schedule and may be required to work on rotating shifts, including weekends and holidays in order to meet the needs of the County.

• Monitorsandoperatesunifiedphysicalandpersonnelsecurityplatformsinvolvingaccesscontrol,video surveillance, communications, intrusion, andanalytics.
• Ensuresenhancedsituationalawareness,unifiedcommandandcontrol,andcentralizedoperationsof County physical security systems.
• Monitors,investigates,andrespondsappropriatelytoalarmsignalstoincludefire,lifesafety,intrusion, and asset protection, and provides direction asnecessary.
• Reportssecurityconcerns,violations,breaches,questionableactivitiesandemergenciesbothverbally and inwriting.
• Initiates response/notification procedures during emergency and security situations affecting County operations or employees such as medical emergencies, bomb threats, workplace violence incidents, suspicious activity, evacuations,etc.
• Ensuressecuritymonitoringsystemsareproperlyfunctioning.Monitorsoutsideareasforvagrantsand other unauthorized personnel.

• Monitors buildings for equipment failure or vandalism, notifies proper emergency contacts forrepair.
• Operates security computer systems regularly, asassigned.
• Operates a radio system in accordance with FCC rules andregulations.
• Dispatches security guards to various calls forservices.
• Coordinates, performs and controls multiple communication and simultaneous tasks ondemand.
• Utilizes and executes checklists, protocols, and phone listings to effectively manage incidents and make applicablenotifications.
• Attend training and certification courses as needed and as required by the Department, in order to maintain certifications and skills necessary to perform the job.
• Performs other job-related duties as assigned.

Education and Experience:

High School diploma or G.E.D. ANDtwo (2) years of experience in a security operations center environment or equivalent, including one (1) year of computer experience;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:

Applicants are required to successfully pass the background investigation, including fingerprint clearance.

Preferred:

• Valid Texas Driver's License.
• Prior military, security, fire protection, or public safety dispatcher experience.
• Experience with Lenel access control, alarm monitoring, and CCTV.

Knowledge, Skills, and Abilities:

Knowledge of:

• Software based security systems, CCTV, and access control systems.
• Extensive technical acumen of computer software programs to include word processing, spreadsheets, databases, email and a variety of software packages.
• Security regulations and procedures.
• Basic telephone courtesy.
• Business letter writing, grammar and punctuation, and report preparation.

Skill in:

• Operating computers.
• Prioritizing work assignments.
• Interacting positively with the public.
• Being proactive and possess creative problem solving skills.
• Making prompt and accurate decisions in a fast paced environment.
• Both verbal and written communication.
• Attention to detail.
• Active listening skills.

Ability to:

• Effectively operate and manage security tools and processes.
• Handle sensitive issues with strict confidentiality and discretion.
• Operate security access control, CCTV and alarm systems, email, intranet systems and complex communication device systems.
• Recognize, assess, evaluate and report security situations, risks and dangers.
• Multi-task, prioritize activities as required and coordinate emergency and security situations calmly, efficiently, effectively, and professionally.
• Understand and follow instructions and communicate effectively, as required.
• Work independently and efficiently.
• Gain working knowledge of the physical County geography layout.
• Communicate clearly, concisely and with professional tact both verbally and in writing.
• Perform multiple-simultaneous tasks on demand.
• React swiftly and remain clam under stress and make quick and calm decisions in emergency situations.
• Understand and carry out verbal and written directions/instructions.
• Establish and maintain effective working relationships with representatives of outside agencies, other County employees and officials, and the general public.
• Exercise discretion and diplomacy in difficult and sensitive situations.
• Maintain attendance and punctuality standard.

Physical requirements include the ability to lift/carry up to 25 pounds, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to constant sitting, reaching, talking, and exercise of fine dexterity, occasional standing, walking, climbing, kneeling/crouching, bending/squatting, and gripping/grasping to perform the essential functions. Subject to job related stress and client/customer communications within the confines of the Security Operations Center, which operates 24-hours/7-days a week.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: Shift Differential Pay Available. Works some holidays, some weekends, Works all nights

Location: 700 Lavaca Street Austin, Texas 78701

Department: Office of Security & Protection

Criminal, CJIS Fingerprints, Driving, Reference and Employment Background Checks Required.

For updates or questions on this position, contact [e-mail].

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.