SECURITY CARD CENTER SUPERVISOR Administrative Officer I Supervisor

State of Maryland; Maryland; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Tuition reimbursement

Free mass transit in Baltimore & Annap

Generous paid leave

Paid holidays

Health coverage with low out-of-pocket

Pension plan

Job summary

The State of Maryland’s Department of General Services (DGS) seeks a Supervisory Administrative Specialist to oversee the Security Card Processing Centers for the Maryland Capital Police. You will supervise staff, manage operations, and ensure accurate ID card program processing and access control across sites.

Applicants should have a high school diploma, at least one year of admin experience, plus supervisory experience preferred.

Qualifications

• High school diploma or equivalent required.
• One year of administrative staff or professional work experience.

Responsibilities

• Supervise Administrative Specialist II employees (scheduling, training, PEPs).
• Manage day-to-day operations of Security Card Processing Centers.
• Oversee parking allocations and issuance of placards.
• Maintain access control systems and CO Records.
• Manage SCPC email inbox and respond to inquiries.
• Document payments and maintain financial records.
• Develop procedures, spreadsheets, and databases to ensure compliance.
• Guide customer service and tech enhancements to improve operations.

Skills

Supervisory experience

Customer service

Communication

MS Office

Education

High school diploma or equivalent

Tools

Genetec

Vanderbilt access systems

Digital ID printing systems

Job description

Introduction

The Maryland Department of General Services (DGS) supports State and local government agencies, as well as local non-profit organizations and the citizens of Maryland, by providing facilities management, real estate and surplus property services, as well as security and law enforcement for State buildings. DGS is also responsible for a full spectrum of facilities, engineering, design and construction services, almost $1 billion in annual contract administration, and overseeing the State procurement process. Here at DGS, we truly Do Great Service… Consider joining our team!

Introduction

The Maryland Department of General Services (DGS) supports State and local government agencies, as well as local non-profit organizations and the citizens of Maryland, by providing facilities management, real estate and surplus property services, as well as security and law enforcement for State buildings. DGS is also responsible for a full spectrum of facilities, engineering, design and construction services, almost $1 billion in annual contract administration, and overseeing the State procurement process. Here at DGS, we truly Do Great Service… Consider joining our team!

GRADE

STD 0013

LOCATION OF POSITION

29 St. Johns Street
Annapolis, MD 21401

Main Purpose of Job

The MD Capital Police (MCP) has two security processing centers with staff. This job will involve supervising employees at both locations. MCP is responsible for the issuance and integrity of the operation of a statewide ID card program, which is an integral part of the building security, employee protection, and building access control systems.

POSITION DUTIES

Duties for this position include but are not limited to:

• Supervise Administrative Specialist II employees, including scheduling, training, performance evaluations (PEPs), and conflict resolution.
• Manage the day-to-day operations of the Security Card Processing Centers.
• Oversee parking allocation to DGS-operated parking lots and garages, including processing requests, special permits, and issuing placards.
• Maintain the access control systems: authorize building access and maintain up-to-date ID coordinator records.
• Manage the SCPC email inbox, respond to inquiries, and ensure proper routing and communication.
• Collect and document payments; maintain financial records in accordance with the DGS Fiscal Department.
• Develop and maintain procedures, spreadsheets, and databases to ensure compliance with COMAR and MCP policy.
• Provide guidance on customer service protocols and technological enhancements to improve center operations.
• Coordinate with state legislators, contractors, lobbyists, local government officials, and agency ID coordinators.
• Uphold professional standards and confidentiality while maintaining clear and effective communication.

Minimum Qualifications

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of administrative staff or professional work.

Notes

• Candidates may substitute 30 college credit hours from an accredited college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

Desired Or Preferred Qualifications

Strong preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding all qualifications.

• Two or more years of experience in a Supervisory role.
• Experience in managing physical access control systems.
• Proficiency in software, including Genetec and Vanderbilt access systems, and digital ID card printing systems.
• Experience in a government or law enforcement agency is a plus.
• Knowledge of State of Maryland ID card and access procedures.
• Ability to collect and manage financial data securely.
• Strong customer service and interpersonal skills.
• Proficiency with computers and Microsoft Office Suite.
• Effective communicator via email, phone, and in-person with internal and external stakeholders.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Special Requirements

• Requires successful completion of access control system training within one year of being hired.
• May require travel to other Security Card Processing locations and overtime including weekends and holidays as needed.

SELECTION PROCESS

It is important that you provide complete and accurate information on your application. Please include all experience and education that is related to this position. All information concerning your qualifications must be submitted by the closing date; information submitted after the closing date will not be considered. Credit is given for relevant part-time, temporary or volunteer experience based on the number of hours worked per week; you must include the time spent on such activities on your application.

Note that for any position requiring a college degree or college credit, you will be required to submit a college transcript prior to being offered a position. You may submit your transcript as part of the application process.

The examination for this position will consist of a rating of your education, training and experience related to the requirements of the position. Successful candidates will be placed on the employment eligibility list categorized as BEST QUALIFIED, BETTER QUALIFIED, or QUALIFIED. The eligibility list will be valid for one year and may be extended. The list will be used by the hiring authority to select employees for interviews. Eligible lists may be used to fill future vacancies of the same classification.

Please note, selected candidates may be required to complete and successfully pass a State and Federal fingerprint background check prior to being hired.

You must be legally authorized under the United States Immigration Reform and Control Act to be hired in the position for which you apply.

Benefits

The State of Maryland offers a generous benefits package that includes:

• Tuition reimbursement for those who qualify
• Free mass transit in Baltimore & Annapolis
• Generous paid leave that increases with years of service
• Paid holidays
• Health coverage with low out-of-pocket costs
• Employee & employer contributory pension plan

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.