Technical Program Manager, Customer Service Security Capabilities Engineering (CS-SCE)

Amazon; Seattle (WA); On-site; USD 127,100 - 172,000; Full time

Job summary

Amazon in Seattle, WA is seeking a Technical Program Manager to coordinate information security initiatives for the world's largest customer service operations, focusing on incident response, tooling, and policy alignment.

You will own cross-functional roadmaps, guide security capabilities, mentor junior engineers, and drive measurable improvements across security programs while communicating risk to technical and non-technical audiences.

Qualifications

• 3+ years of technical product or program management experience.
• 2+ years of software development experience.
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.

Responsibilities

• Own the program roadmap for security capabilities and tooling supported by the organization; drive prioritization, sequencing, and delivery.
• Serve as the coordination hub between engineering, security operations, and business stakeholders — removing blockers, managing dependencies, and ensuring alignment.
• Conduct deep-dive analysis of information security events to inform program priorities and process improvements.
• Work cross-functionally to continuously enumerate, prioritize, and track remediation of known security risks.
• Define and drive automated incident response programs related to worldwide security operations events — from requirements through delivery.
• Clearly communicate security risk information, program status, and recommendations to both technical and non-technical audiences.
• Collaborate with stakeholders to eliminate security defects through structured programs with measurable outcomes.
• Ensure stakeholders follow security best practices and comply with organizational policies; elevate gaps with data.
• Influence and maintain operational excellence and continuous improvement programs across the organization.
• Manage mechanisms that keep teams accountable and programs on track.
• Actively mentor junior team members, improving their skills, knowledge of our systems, and ability to protect the customer.

Skills

Technical program management

Software development experience

Cross-functional collaboration

Risk & critical path management

Job description

Customer Service Security is the first line of defense protecting our Customers and their interests from technical and malicious adversaries seeking to steal their data or cause them harm. We are looking for a Technical Program Manager ready to take on a front-line coordination role in addressing information security challenges facing the largest Customer Service operations in the world — where customer obsession equals protection. Security issues at this scale and speed require a passion for customer protection, an ability to dive deep into information security incident processes, tooling, and requirements, and the organizational skill to define roadmaps, drive cross-functional alignment, and deliver solutions that support incident response at pace.

Key job responsibilities

• Own the program roadmap for security capabilities and tooling supported by the organization; drive prioritization, sequencing, and delivery.
• Serve as the coordination hub between engineering, security operations, and business stakeholders — removing blockers, managing dependencies, and ensuring alignment.
• Conduct deep-dive analysis of information security events to inform program priorities and process improvements.
• Work cross-functionally to continuously enumerate, prioritize, and track remediation of known security risks.
• Define and drive automated incident response programs related to worldwide security operations events — from requirements through delivery.
• Clearly communicate security risk information, program status, and recommendations to both technical and non-technical audiences.
• Collaborate with stakeholders to eliminate security defects through structured programs with measurable outcomes.
• Ensure stakeholders follow security best practices and comply with organizational policies; elevate gaps with data.
• Influence and maintain operational excellence and continuous improvement programs across the organization.
• Manage mechanisms that keep teams accountable and programs on track.
• Actively mentor junior team members, improving their skills, knowledge of our systems, and ability to protect the customer.

Basic Qualifications

• 3+ years of technical product or program management experience
• 2+ years of software development experience
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 3+ years of working directly with engineering teams experience

USA, WA, Seattle - 127,100.00 - 172,000.00 USD annually. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.