Security (Brooklyn)

Goodwill Industries of Greater New York and Northern New Jersey; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill Greater New York and Northern New Jersey is seeking a Security Associate responsible for maintaining a safe environment for program participants, staff, and visitors. You will monitor activities and promptly report incidents, while de-escalating conflicts as needed.

The role includes serving as Fire Guard when assigned, ensuring safe evacuation if necessary, and upholding HIPAA confidentiality. A strong, calm, team‑oriented approach is essential, with a High School Diploma or GED and a

Qualifications

• High School Diploma or GED preferred.
• Fire Guard certificate required.
• Basic computer proficiency, including Microsoft Word.

Responsibilities

• Maintain a safe environment for participants, staff, and visitors.
• Monitor daily activities and report incidents promptly.
• De-escalate conflicts between staff and participants as needed.
• Provide direction to staff during emergencies and contingencies.
• Maintain confidentiality in accordance with HIPAA guidelines.

Skills

Conflict de-escalation

Interpersonal skills

Attention to safety

Follow instructions

Education

High School Diploma or GED

Tools

Microsoft Word

Job description

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

General Purpose

Responsible for maintaining a safe and secure environment for all program participants, staff, and visitors. Monitors activities throughout the premises and promptly reports all incidents to management.

Essential Functions

• Ensure the safety and security of the program premises at all times
• Monitor daily activities of participants and staff to promote a safe and orderly environment
• De-escalate and mediate conflicts between staff and/or participants as needed
• Document and report all incidents, including staff and participant conflicts, in a timely manner
• Supervise designated areas when participants are awaiting police or paramedic assistance
• Serve as Fire Guard when assigned; ensure safe evacuation of all individuals in the event of a fire
• Maintain strict confidentiality in accordance with HIPAA guidelines on a daily basis
• Keep the immediate supervisor informed of activities, outcomes, and any potential issues; recommend corrective actions when necessary
• Uphold confidentiality when handling organizational, program, staff, participant, and volunteer information
• Perform additional duties as assigned by management

Qualifications / Basic Requirements

• High School Diploma or GED preferred
• Basic computer proficiency, including Microsoft Word
• Strong interpersonal and communication skills
• Ability to remain calm and effectively defuse and resolve conflict
• Team-oriented, flexible, and energetic approach to work
• Valid Fire Guard certificate required

Scope of Responsibility

• Promote a safe environment by proactively identifying and addressing potential risks
• Provide direction to staff when necessary to prevent unsafe or harmful situations
• Use sound judgment to de-escalate tense circumstances and redirect behavior
• Maintain awareness of the facility layout and be prepared to respond quickly to emergencies
• Demonstrate strong observational skills and situational awareness at all times

Special Working Conditions

• Role requires physical mobility, including standing, walking, and responding quickly to emergency situations

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at [e-mail]. We are happy to assist and ensure you have an equal opportunity to apply.