25th St, NY - Security

Goodwill Industries of Greater New York and Northern New Jersey; New York (NY); On-site; USD 35,000 - 52,000; Full time

Job summary

Goodwill Industries of Greater New York and Northern New Jersey seeks a Security Guard – Retail & Programs to protect employees, participants, customers, and assets across stores, donation centers, and programs. You will maintain a visible security presence, monitor access points, and respond to incidents while de‑escalating conflicts when possible.

The role emphasizes professional conduct, handling emergencies, and working closely with Loss Prevention/Asset Protection Management and

Qualifications

• Major emphasis on vigilance and professional conduct.
• Ability to de-escalate conflicts and follow security protocols.
• Strong observation, reporting, and emergency response awareness.

Responsibilities

• Provide premises security for stores, donation centers, and offices.
• Monitor entrances/exits, enforce access control, and report suspicious activity.
• Assist in investigations and maintain confidentiality of sensitive information.
• Respond to emergencies, assist with evacuations, and preserve the scene.

Job description

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

Goodwill Industries of Greater New York and Northern New Jersey, Inc.

Job Description

Position Title

Security Guard – Retail & Programs

Department

Loss Prevention / Asset Protection

Reports To

Loss Prevention / Asset Protection Management and designated Store/Program Management

Classification

GENERAL PURPOSE

The Security Guard – Retail & Programs protects Goodwill employees, participants, customers, visitors, property, donations, merchandise, assets, and facilities while maintaining a safe, welcoming environment.

The Guard provides a visible security presence, observes and reports safety, security, and loss-prevention concerns, prevents unauthorized access, responds to incidents, and supports emergency response efforts.

Guards must use sound judgment, maintain professionalism, de‑escalate situations when possible, and request law enforcement or emergency assistance when needed.

Essential Functions

• Premises Security
• Protect Goodwill facilities, including stores, programs, donation centers, warehouses, and offices.
• Maintain a visible security presence and conduct patrols.
• Monitor entrances, exits, and restricted areas.
• Identify and report suspicious activity, hazards, theft, vandalism, or trespassing.
• Report building security issues (doors, locks, alarms, lighting).
• Enforce access‑control procedures and prevent unauthorized entry.
• Protect security credentials and never share access information.
• Retail Loss Prevention
• Monitor for theft, fraud, and policy violations.
• Observe and report suspicious behavior.
• Support investigations without interfering.
• Report suspected internal or external theft.
• Protect cash areas, merchandise, and assets.
• Donation Center Security
• Monitor donation and receiving areas.
• Prevent unauthorized removal or diversion of donations.
• Report suspicious donor, vendor, or visitor activity.
• Monitor loading docks and storage areas.
• Program & Participant Safety
• Maintain a safe environment for participants and staff.
• De‑escalate conflicts when possible.
• Maintain professional boundaries.
• Assist during disputes or incidents.
• Request emergency assistance when needed.
• Maintain confidentiality.
• De‑Escalation & Conflict Management
• Stay calm and professional.
• Use respectful communication.
• Avoid confrontation.
• Identify escalating behavior.
• Separate individuals when safe.
• Contact management or emergency responders as needed.
• Document incidents.

Guards are not police officers and must not exceed their authority.

Emergency Response

Respond to emergencies including fire, medical incidents, violence, threats, theft, and evacuations.

Actions

• Notify management.
• Call 911 when required.
• Follow emergency procedures.
• Assist with evacuation or containment.
• Secure the scene.
• Preserve evidence.
• Document incident.

Fire & Life Safety

• Keep exits clear.
• Report hazards immediately.
• Know emergency equipment locations.
• Assist with evacuations.
• Do not interfere with safety systems.

Camera & Security Systems

• Monitor CCTV and alarms when assigned.
• Report suspicious activity.
• Maintain confidentiality of footage.
• Report equipment issues.

Access Control

• Monitor entry to restricted areas.
• Verify authorization when required.
• Prevent tailgating.
• Protect access credentials.

Incident Reporting

Report incidents including theft, violence, emergencies, damage, and other significant events.

Reports must be factual, clear, and timely.

Evidence Handling

• Do not disturb evidence unnecessarily.
• Secure area if needed.
• Notify management.
• Follow chain-of-custody procedures.

Emergency Responders

• Provide accurate information to responders.
• Assist with scene control.
• Notify management of response.

Confidentiality

Protect all sensitive information including employee, participant, donor, security, and operational data. Share only with authorized personnel.

Daily Duties