Security Associate I

Alameda County Community Food Bank; Oakland (CA); On-site; USD 60,000 - 71,000; Full time

Job summary

Alameda County Community Food Bank in Oakland is seeking a Security Associate I to serve as the first responder for safety and security across the 118,000 sq. ft. facility.

The role requires knowledge of food bank safety policies, incident reporting, compliance, and the ability to supervise visitor flow. You will work Monday through Friday, with possible weekends, and must have a CA Security Guard Card and experience in professional security or nonprofit settings.

Qualifications

• CA Security Guard Card issued by the Bureau of Security & Investigative Services.
• Minimum of two years of corporate security or customer service experience in professional service or nonprofit organization.
• Working knowledge of incident investigations and report writing.
• Strong interpersonal and diplomacy skills; demonstrated ability to interact positively with staff, colleagues, and partners.
• Excellent customer service skills, including empathy, tact, and patience.
• Ability to multi-task, remain calm under pressure, and manage visitor traffic.
• Effective written and verbal communication skills.
• MS Outlook and MS Word for emails and incident reports.
• CPR/First Aid/AED certification or willingness to obtain certification.
• High degree of accuracy and dependability; bilingual English/Spanish is a plus.

Responsibilities

• The Security Associate I serves as the first responder and point person on-site for safety and security needs of staff and visitors.
• Monitors and maintains safety and security across the 118,000 sq. ft. facility; supports risk mitigation and compliance.
• Enforces policies while fostering a welcoming, community-centered environment.

Skills

Security awareness

Customer service

Incident reporting

Interpersonal skills

Diplomacy

Empathy

Calm under pressure

Written communication

Verbal communication

Multitasking

Education

CA Security Guard Card

Tools

MS Outlook

MS Word

Job description

Are you interested in using your security and customer service experience to improve the lives of more than 300,000 Alameda County residents? Are you able to both enforce policies while also creating a welcoming, community-centered environment? Do you want to apply your eye for compliance and safety-first mindset to helping one of the Bay Area’s top non-profits — and a nationally recognized leader in hunger relief — achieve its mission? If so, Alameda County Community Food Bank could be looking for you as our next Security Associate!

The Security Associate I serves as the first responder and point person on-site for general safety and security needs of staff and visitors. The position is knowledgeable in all food bank safety policies and procedures, including risk mitigation, reporting, and compliance measures. The position can be stationed at various posts throughout the day to monitor and maintain safety and security across the 118,000 sq. ft. food bank facility.

Knowledge, Skills and Abilities

• Valid CA Security Guard Card issued by the Bureau of Security & Investigative Services.
• Minimum of two years of corporate security or customer service experience in PROFESSIONAL service or nonprofit organization.
• Working knowledge of incident investigations and report writing.
• Strong interpersonal and diplomacy skills; demonstrated ability to interact positively with a wide array of individuals, colleagues, and partner representatives.
• Excellent customer service skills, including but not limited to empathy, tact, and patience.
• Ability to multi-task, remain calm and courteous under pressure, and navigate tense situations.
• Ability to multi-task, accurately and efficiently handle and monitor visitor traffic.
• Effective and professional written and verbal communication skills.
• Computer skills including MS Outlook to send/receive emails and review calendars and MS Word to complete incident reports.
• CPR/First Aid/AED certification or willingness to obtain certification.
• High degree of accuracy and dependability in work.
• Bilingual in English/Spanish is a plus.

Personal Attributes and Values

• Passion, enthusiasm, focus, and creativity around Alameda County Community Food Bank’s vision, mission, and values of community, leadership, transparency, and diversity.
• Impeccable integrity and honesty.
• A roll up your sleeves, can-do attitude!
• Strong work ethic with an orientation toward process improvement.
• Innovative self-starter and problem solver with a bias toward action.
• Ability to work both independently and in a collaborative setting with people of diverse backgrounds and circumstances.

Physical Requirements

This work is in an office environment. This job is primarily stationary and involves sitting for long periods of time. The following physical activities are necessary in the performance of this job: This job requires standing, stooping, bending, pulling, pushing, grasping, walking, carrying, and infrequent lifting or carrying of objects up to 50lbs. Ability to move throughout the Food Bank building. Ability to use a computer, write legibly, and perform basic mathematical tasks. This position may at times be subject to stressful situations.

Compensation

This is a full-time, non-exempt position working Monday through Friday, (Weekends as needed) 7:30 a.m. to 4:00 p.m. or 8:45a.m. to 5:15 p.m. (7.5-hour workday, 1-hour unpaid lunch). The non-negotiable starting salary is $31.20 per hour (approx. $60,840 per year).