Security Associate: Customer Safety & Loss Prevention

Meijer; Town of Howard (WI); On-site; USD 16,531 - 24,796; Full time

Job summary

Meijer in Wisconsin is seeking a Security Officer to help protect customers and team members through friendly engagement and professional presence. ALL EXPERIENCE LEVELS WELCOME; training provided. Prior asset protection experience is a plus, with duties including responding to EAS alarms and guiding emergency responders.

You will deter theft, maintain entry/exit security, and document incidents while engaging with customers to ensure a safe shopping environment.

Qualifications

• High school graduate or equivalent.
• Prior asset protection experience preferred.
• Basic understanding of behavioral safety strategies.
• Ability to learn and understand fire and security systems, including EAS Systems.
• Experience and proficiency with Microsoft Word and report writing.
• Ability to maintain a professional appearance.
• Commitment to reliable and consistent attendance.
• Ability to interact with all customers in a friendly and courteous manner.
• Can demonstrate knowledge of product locations and possess the ability to precisely direct customers based upon that knowledge.

Responsibilities

• Resolve safety concerns and escalates to appropriate leadership personnel for resolution.
• Respond, resolve and document EAS (Electronic Article Surveillance) alarms.
• Alert Store Detectives to suspicious persons and/or situations and may act as a witness during apprehension situations.
• Direct emergency response personnel to area of incident.
• Ensure physical security of customer entry and exit access points.
• Assist in mitigating customer complaints/concerns and engaging appropriate leadership personnel as necessary.
• Prevent/deter theft and fraud through physical presence and customer engagement.
• Maintain a continual presence at the assigned entry/exit within the store, providing friendly and efficient service to customers and team members as well as deterring inappropriate behavior.
• May be required to testify in court if necessary.
• Accurately document merchandise recoveries.
• Practice 200% safety for self and other.
• This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.

Skills

Asset protection

Customer service

Safety awareness

Communication

Observation skills

Education

High school diploma or equivalent

Tools

EAS systems

Microsoft Word

Job description

Meijer in Wisconsin is seeking a Security Officer to help protect customers and team members through friendly engagement and professional presence. ALL EXPERIENCE LEVELS WELCOME; training provided. Prior asset protection experience is a plus, with duties including responding to EAS alarms and guiding emergency responders.

You will deter theft, maintain entry/exit security, and document incidents while engaging with customers to ensure a safe shopping environment.