Security Associate

Pan Pacific Retail Management (Guam) Co., Ltd. dba DON DON DONKI; Tamuning (GU); On-site; USD 21,000 - 30,000; Full time

Job summary

Pan Pacific Retail Management (Guam) Co., Ltd. dba DON DON DONKI is seeking a Security Associate to help protect people, property, and company assets by conducting patrols, monitoring mall areas, enforcing policies, and responding to emergencies.

This role supports a safe, orderly, and customer-friendly environment through professionalism, strong situational awareness, and accurate documentation. The position requires reliability, high integrity, and a customer service mindset, with duties

Qualifications

• High school diploma or equivalent preferred; minimum one year experience in security or related field.
• Ability to stand, walk, climb stairs, and respond quickly during emergencies.
• Ability to write routine reports and documentation; attention to detail.

Responsibilities

• Safety & Asset Protection: protect employees, customers, tenants, and property; identify hazards and policy violations.
• Patrol & Area Monitoring: interior/exterior patrols; report hazards or safety concerns.
• Access Control: monitor entrances; verify authorization; maintain logs as required.
• Emergency & Incident Response: respond to alarms, medical situations, disturbances; coordinate with local agencies as directed.
• Policy Enforcement / Operational Support: enforce mall/store rules; support loss prevention; maintain customer service standards.
• Documentation & Communication: prepare incident reports and daily logs; communicate updates to shift and supervisor.

Skills

Situational awareness

Customer service

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

Summary

The Security Associate helps protect people, property, and company assets by conducting patrols, monitoring mall areas, enforcing policies, and responding to emergencies. This role supports a safe, orderly, and customer-friendly environment through professionalism, strong situational awareness, and accurate documentation.

Job Responsibilities and Duties include but are not limited to

• Safety & Asset Protection – Help maintain the safety of employees, customers, tenants, and company property. Identify hazards, suspicious behavior, and policy violations and take appropriate action.
• Patrol & Area Monitoring – Conduct routine interior/exterior patrols of assigned areas (e.g., common areas, back-of-house corridors, entrances/exits, parking/loading areas). Observe and report hazards, security risks, or maintenance/safety concerns.
• Access Control – Monitor entrances and restricted areas; screen visitors, contractors, and deliveries per procedure; verify authorization and maintain visitor/vendor logs as required.
• Emergency & Incident Response – Respond promptly to alarms, medical situations, disturbances, and other incidents. Provides assistance within training level, secure the scene, notify leadership, and coordinate with local agencies such as Guam Police Department, Guam Fire Department, or emergency services personnel as directed.
• Policy Enforcement / Operational Support – Enforce mall/store rules firmly and respectfully. Support loss prevention procedures as assigned (e.g., receipt verification, employee bag checks) while maintaining customer service standards.
• Documentation & Communication – Prepare clear incident reports and daily logs; document actions taken and escalation steps; complete shift handover notes and communicate key updates to the next shift and supervisor.

• Other duties as assigned or instructedby management.

Supervisory Responsibilities

None.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

A high school diploma or equivalent preferred; minimum one year experience in security or related field; ability to stand, walk, climb stairs, and respond quickly during emergencies; or any equivalent combination of formal training and/or experience which provided the necessary knowledge, skills and abilities thereof.

Language Skills

Ability to read, analyze, and interpret general business data and effectively respond to the data. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from vendors, customers, employees, or others involved or associated in the warehouse section function.

Mathematical Skills

Ability to work with mathematical concepts relevant to the role such as addition, subtraction, multiplication, and division. General knowledge of basic accounting a plus.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Certificates, Licenses, Registrations

A valid driver’s license, health certificate, and First Aid/CPR/AED Certification or ability and willingness to obtain these certifications is required for this position.

Other Skills and Abilities:

High integrity, reliability, and professionalism.

Customer service approach while enforcing rules firmly and respectfully.

Ability to interpret and comply with variety of instructions, policies, and supervisor direction.

Physical Demands of the Job

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Consistent timeliness and regular attendance.
• While performing the duties of this job, the employee is regularly required to stand for long hours; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; stoop, kneel, crouch, or crawl.
• The employee will also lift, push, pull, and/or carry 40 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Working Conditions

Work is conducted in an environment which may include, but is not limited to, varying temperatures working indoors and outdoors (including heat/humidity and rain as needed), noise, and exposure to inclement weather. Proper personal protective equipment (PPE) will be provided and is mandatory in designated areas and job tasks. Adherence to safety guidelines and protocols is mandatory. Employees are expected to report any unsafe conditions or incidents promptly.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. The job description will be subject to periodic review. Responsibilities and activities may be amended or changed at any time with or without notice to meet the changing needs of the business.