Security Guard

Goodwill Southern Los Angeles County; Long Beach (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Goodwill Southern Los Angeles County is seeking a Store Security Guard to protect property and people at an assigned store location. You will patrol facilities, monitor CCTV, respond to emergencies, and document incidents under supervision of Asset Protection Lead and Compliance, Risk & Safety Manager.

Ideal candidates hold a high school diploma, have 1 year security experience, and possess a valid guard card. Strong communication and teamwork are essential; bilingual abilities are preferred.

Qualifications

• Excellent interpersonal and communication skills; able to interact with all levels of staff and public.
• Verbal communication skills; ability to convey information clearly.
• Ability to work well in teams and maintain cooperation across departments.
• Awareness of diversity and inclusion; respect for differences is expected.

Responsibilities

• Patrolling and monitoring premises regularly to deter criminals and ensure the environment and property is safe and secure.
• Evicting trespassers and violators following policy and legal protocols before authorities arrive.
• Provides security services to Goodwill employees and service participants.
• Patrol facility and parking lots for unusual activity.
• Report, document, and handle safety/security incidents to the Asset Protection Lead and the CR&S Manager.
• Identify physical security concerns and act on the spot.
• Ensure CCTV systems are operational daily.
• Use company devices (phone, email) for clear communication.
• Respond to emergency calls and alarm activations 24/7.
• Schedule will be provided upon hire and may change.
• Perform additional duties as assigned.

Skills

Interpersonal Skills

Verbal Communication

Teamwork

Diversity

Inclusion & Equality

Bi-Lingual preferred

Education

High School diploma or equivalent

Job description

Summary Description

The Store Security Guard works under the direct supervision of the Asset Protection Lead and the Compliance, Risk & Safety Manager, under the guidance of the Corporate Compliance Vice President.

Store Security Guard

Summary Description

The Store Security Guard works under the direct supervision of the Asset Protection Lead and the Compliance, Risk & Safety Manager, under the guidance of the Corporate Compliance Vice President.

Responsible for safeguarding the property and equipment of Goodwill.

Provides security services to Goodwill Employees and Service Participants. Responsible for people who enter and exit the assigned store location, and maintains good rule of order on the premises. Patrols throughout main facilities on a periodic and daily basis. Performs other duties as assigned.

Exemplary Duties / Responsibilities

• Patrolling and monitoring activities on the Company’s premises regularly to discourage criminals and ensure the environment and property is safe and secure.
• Evicting trespassers and violators while following Goodwill Solac policy and procedure along with legal protocols before relevant authorities arrive to take over if needed.
• Provides security services to Goodwill employees and service participants.
• Patrol’s the facility and parking lots for unusual activities.
• Report, document, and handles safety/security incidents/concerns to the Asset Protection Lead and the Compliance, Risk & Safety Manager.
• Must identify physical security concerns and able to act on the spot.
• Ensures the company CCTV systems are operational on a daily basis.
• Using provided communication devices such as a company work phone, email, etc. in a clear and concise manner.
• Respond to emergency calls and alarm activation calls on a 24/7 basis.
• Work with minimum supervision.
• Schedule will be provided upon hire and is subject to change in a timely manner.
• Perform additional duties as assigned.

Education/Experience

Employment Standards:

• High School diploma or equivalent.
• One year experience in security.
• Ability to work alone or as part of a team.
• Ability to work with all levels and management.
• Advanced verbal and written communication skills
• Must posses a valid guard card.
• Must have basic understanding of computers and how they operate.
• Ability to solve problems as they arise.
• Ability to react appropriately in a stressful situation.

Knowledge

Extensive knowledge of current laws relating to security issues as they affect employer/employees, service participants, customers, contractors and others who have contact with or do business with the organization.

Skill

Excellent interpersonal and communication skills in order to interact with all levels of management, employees, service participants, security agencies and the general public.

Bi-Lingual preferred.

Core Competencies

• Problem Solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in a group problem solving situations; uses reason even when dealing with emotional topics, people and/or situations
• Project Management – Develops project plans, coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities
• Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
• Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments
• Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things
• Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed
• Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment
• Inclusion & Equality – Is inclusive, shows respect and sensitivity for all differences; gender, sexual orientation, and culture. Promotes equality in all aspects of work-life at Goodwill SOLAC

Licenses

• Valid CA Driver’s License, liability insurance, and a DMV printout that is acceptable to Goodwill’s insurance company.
• Valid Guard Card
• Reliable Transportation (Documentation Required Upon Hire)

Desirable Qualifications

• Awareness Noticing unusual behavior, changes in the facility or surrounding area is vital.
• Communication Write and share thorough reports of their time on the clock.
• Autonomy Motivated to work independently and without constant monitoring or supervision.
• Honestly Due to Minimal supervision, honesty and trustworthiness are absolutely necessary.

This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.