Security Assistant Shift Manager

Hollywood Casino at Penn National Race Course; Grantville (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

Hollywood Casino at Penn National Race Course is seeking a Security Supervisor to manage daily operations and lead the security team. The role requires strong leadership, customer service skills, and adherence to regulatory standards.

Qualified candidates must have a High School Diploma or GED, with relevant experience in casino security or law enforcement. The position offers opportunities for staff training and development.

This role is crucial for creating a safe environment and providing excellent service to guests and employees alike.

Qualifications

• One to two years of casino Security, military, or police experience.
• Ability to write reports and business correspondence.
• Must be able to interact and resolve conflicts with guests and staff.

Responsibilities

• Direct security staff in daily duties.
• Ensure safety for guests and employees.
• Prepare security incident reports and maintain logs.

Skills

Microsoft applications

Organizational skills

Communication skills

Education

High School Diploma or GED

Job description

We’re looking for a security supervisor to manage daily operations at PENN Entertainment casinos. The role focuses on staff leadership, customer service, and regulatory compliance.

Responsibilities

• Supervisors are employed to direct security staff in the performance of their daily duties and responsibilities.
• Ensures consistent external and internal customer service goals are being achieved.
• Ensures a safe environment for our guests and employees is being maintained.
• Responsible for providing guidance and daily supervision to staff in the department.
• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Enforce internal control policies and procedures.
• Enforce underage gambling and drinking laws.
• Maintains safety and inspection reports for the property.
• Conduct regular security post inspections.
• Prepare security incident reports and maintain security logs.
• Reports guest and team member concerns and complaints to manager.
• Ensure security team members adhere to uniform dress and grooming standards consistent with department and company standards.
• Interacts and cooperates with regulatory, fire/rescue and law enforcement agencies.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Qualifications

• High School Diploma or GED required.; or one to two years of casino Security, military, or police experience; or equivalent combination of education and experience.
• Must be proficient in Microsoft applications.
• Must have excellent organizational and communication skills.
• Ability to write reports and business correspondence.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.
• Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
• Frequently required to reach with hands and arms and talk or hear.
• Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Supervisory Responsibilities

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to team members in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in English may also be required.

Equal Opportunity Employer