Security and Network Operations Center Analyst (NOC Analyst)

Beacon Hill Staffing Group, LLC; Tempe (AZ); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) and leave programs

Job summary

Beacon Hill Technologies is seeking a Security and Network Operations Center Analyst to monitor and manage IT systems, services, and security from onsite in Tempe, AZ. The contract role runs through 3/31/2027 with potential conversion to full-time based on performance and budget.

Start date is ASAP; compensation ranges from $30-$37 per hour. The SNOC Analyst will handle tier 1/2 support, incident management, and SLA adherence while working under supervision to ensure environment stability and

Qualifications

• BS/BA and 2+ years' experience or equivalent combination of education and experience.
• Experience supporting IT operations, security, and incident response.
• Familiarity with monitoring tools and ticketing systems (JIRA, ServiceNow).

Responsibilities

• Monitor and manage IT systems, services, and security in a SNOC environment.
• Provide tier 1/2 support for installations, configurations, and maintenance.
• Ensure production availability, incident management, and SLA adherence.

Skills

JIRA

ServiceNow

Unix/Linux

Windows

Networking concepts

Security monitoring

Education

BS/BA degree

Tools

JIRA

ServiceNow

Confluence

SharePoint

Axway Secure Transport

Nimsoft

MS Visio

Trend XDR

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Role: Security and Network Operations Center Analyst (NOC Analyst)

Location: Onsite M-F 8-5 in Tempe, AZ 85284

Duration: Contract through 3/31/2027, then revisiting FTE conversion/extension.

Conversion depends on team fit, performance, and budget, but FTE conversion is the goal for this placement.

Start Date: ASAP

Pay Rate: $30-37/hr

Summary

The Network Operations Center (SNOC) Analyst monitors and manages operations of the systems, services, and security. Handles tier 1/2 support for systems/application administrators as needed for installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. The position works under close supervision and normally receives detailed instructions on all work.

Essential Duties and Responsibilities

• Supports the IT department's operational, failure/recovery and performance testing in both the test and production environments
• Performs technical support for maintenance of business and ongoing project implementations.
• Ensures production environment is always functioning through application alert monitoring. Responsible for production systems' availability and incident management.
• Ensure Service Level Agreements are met; response time, fix time, and quality standards meet acceptable requirements.
• Reviews product documentation prior to new releases
• Promotes continuous improvement by ensuring adherence to quality principles. Seeks out and actively participates in business initiatives that contribute to service excellence.
• Actively participates in continued professional development to stay up to date on the latest technical and information management enhancements and data management best practices. Other duties as assigned.
• Logs, escalates, tracks and resolves environmental, application, systems, database, alerting and monitoring issues
• Works with internal customers to troubleshoot application issues
• Documents and manages reported technical support issues
• Responds to monitoring alerts to quickly identify trouble sources and implement resolution to avoid or reduce duration of an outage.
• Gathers and reports application and system outage statistics.
• Maintains up-to-date documentation for all supported systems
• Adheres to all service level agreements and performance guarantees
• Completes JIRA case work per service level agreements and performance guarantees
• Meets or exceeds departmental metrics (scorecard) for problem response/resolution timeframes and for internal customer satisfaction with IT Operations services
• Escalates issues per policy to higher tier support resources and management as necessary. Administers and enforces IT standards and processes.
• Maintains and supports security procedures, applications, and systems through the documentation of the resolution of assigned cases that range from simple to complex.
• Enforces security policies and procedures by administering and monitoring security profiles, reviews security violation reports and investigates possible security exceptions, updates, and maintains and documents security controls.
• Involved in the evaluation of products and/or procedures to enhance productivity and effectiveness. Provides direct support to the business and IT staff for security related issues.
• Participates in the delivery of new and upgraded security applications, systems, and workflow.
• Supports and maintains role-based access control and entitlement systems.
• Participates in efforts to proactively maintain and improve the automation, reliability, consistency, and the quality of existing IT security tools and environments throughout the organization. Ensures the confidentiality, integrity, and availability of data residing on or transmitted to, from, or through the enterprise workstations, servers, application systems, and data repositories.
• Participates in activities to create information security awareness. Disseminates and educates users on common security practices. Participates in regular security awareness training and updates to ensure consistent compliance with IT Security Policies.
• Maintains up-to-date industry knowledge through formal/informal training, industry associations and research of the latest technologies critical to the success of the company's information security program. Continuously works to maintain and improve security solutions to defend the company against data security threats.
• Apprises and keeps management aware of security issues; handles and/or escalates issues appropriately.

Education and/or Experience

BS/BA and 2+ years' experience or equivalent combination of education and experience

Computer Skills

• Microsoft Office Suite
• ForcePoint (Websphere)
• JIRA
• ServiceNowUC4
• SharePoint
• Confluence
• Axway Secure Transport
• Alerting and monitoring systems (Nimsoft)
• MS Visio
• Trend XDR

Other Skills and Abilities

Basic understanding and/or working knowledge of:

• Networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, FTP, HTTP, SSH, HTTPS, SFTP, FTP analysis and troubleshooting
• Oracle SQL, PL/SQL, SQL*Plus
• Unix/Linux System Administration
• Windows System Administration
• Shell scripting (bash, ksh, perl, or python)

Insert skills and abilities

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile and Benefits

Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .Benefits Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future