Security Ambassador

Grace Federal Solutions; Durham (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Grace Federal Solutions in Durham, NC is seeking a Security Ambassador to protect visitors, staff and facilities while delivering exceptional customer service within a museum setting. You will monitor areas, respond to incidents, greet guests, and support daily operations with professionalism.

The role requires strong communication, calm judgment in emergencies, and the ability to operate security systems and a golf cart. Weekend shifts and after-hours events are required.

Qualifications

• Strong communication and customer service skills.
• Ability to remain professional and calm during emergencies.
• Good observation and security procedures compliance.
• Willingness to work weekends and after-hours events.

Responsibilities

• Implement and maintain museum security procedures.
• Respond to emergencies and complete incident reports.
• Monitor areas for visitor compliance and protect property.
• Greet visitors, issue temporary badges, and escort personnel as needed.
• Operate security systems and assist with after-hours events.

Job description

Job Title:

Security Ambassador

Location:

Durham, NC

Contract Type:

Full Time

Start Date:

09/10/2026

End Date:

02/15/2027

Pay Range:

Competitive

Come for the role. Stay for the people.

Located on in Durham, North Carolina we provide an engaging environment surrounded by art, culture, and a vibrant community. Whether you're looking to gain experience in security or continue building your career in a professional security environment, this opportunity allows you to make an impact by helping protect visitors, staff, property, facilities, and valuable collections.

Role Overview:

This role involves performing responsible and professional security duties to ensure the protection and safety of the staff, visitors, property, and facilities while providing excellent customer service. The Security Ambassador must have strong attention to detail, effective communication skills, sound judgment, and the ability to respond calmly and effectively during emergency situations.

Key Responsibilities:

Safety, Security, and Emergency Response

• Implement and maintain museum security procedures in coordination with other security personnel.
• Respond effectively to emergencies, including fire/life safety and medical incidents.
• Maintain constant awareness of suspicious or unsafe activities, including vandalism or theft.
• Respond promptly to incidents and complete accurate and timely incident reports as required.

Visitor Monitoring and Policy Enforcement

• Monitor assigned areas to ensure visitor compliance with museum protocols and policies.
• Protect the art collection, facilities, and property through proactive observation and presence.
• Greet and check in visitors at the Loading Dock and create temporary visitor badges.
• Accompany Facilities personnel and external contractors to secure, non-public areas.
• Address policy violations professionally and respectfully to maintain a safe environment.

Customer Service and Communication

• Provide excellent customer service to visitors, staff, and stakeholders at all times.
• Assist visitors by answering questions, providing directions, and offering general information.
• Communicate clearly and professionally with security staff and personnel.

Operational Support and Professional Development

• Perform opening and closing procedures in accordance with department standard operating procedures and daily logs.
• Operate and monitor security video surveillance systems.
• Support after-hours events as needed.
• Participate in required training and professional development sessions.
• Operate a golf cart as needed.
• Perform additional duties as assigned to support operations.

Requirements:

• Strong communication and customer service skills required.
• Ability to remain professional, observant, and calm in emergency situations.
• Ability to monitor assigned areas and follow established security procedures.
• Must be able to complete a required DMV check.
• Ability to operate a golf cart as needed.
• Ability to work weekends and support after-hours events as needed.
• Previous security, customer service, museum, hospitality, or related experience is a plus.

Schedule:

Full-time | 1st Shift | Weekends

Hours may fall between 8:00 a.m. and 9:00 p.m., based on departmental scheduling needs.

It is a requirement for all assignments that staff, regardless of unit or facility, must be available to float to other units and/or campuses upon request. Staff will only be assigned to units for which they are qualified and will perform tasks for which their competencies have already been demonstrated and documented.