Security Alarm Dispatcher- 1:30pm-10pm

Interface Security Systems; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Benefits on Day 1 of employment

3 weeks paid vacation time

10 days paid sick time

Uncapped employee referral bonuses

Training provided

Job summary

Interface Security Systems is seeking a Level 3 iSOC Coordinator for on-site work in Saint Louis, MO. You will manage real-time security incidents, perform remote checks, and coordinate interventions using advanced two-way audio/video surveillance systems.

The role emphasizes decisive, authoritative communication, rapid decision-making, and escalation procedures to prevent security breaches across monitored sites. Training provided and favorable shift structures are offered.

Qualifications

• Experience handling security incidents in real-time.
• Ability to communicate with authority during incidents.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, observing areas for vulnerabilities or unusual activity.
• Conduct virtual security escorts to safeguard customers during opening/closing or upon request.
• Communicate with customer locations using state-of-the-art two-way audio/video surveillance technology.
• Take appropriate action based on severity or instructions, including contacting emergency services.

Skills

Alarm verification

Video monitoring

Two-way communication

Crisis management

Real-time decision making

Tools

Surveillance systems

Job description

Overview

As a Level 3 iSOC Coordinator, you will take on advanced responsibilities, managing real-time interactions and interventions during critical security events. Building on your expertise from previous levels, you will handle live audio communication with individuals at monitored sites, using two-way systems to prevent security breaches, manage incidents such as trespassing, and de-escalate potential threats. Your ability to think quickly and communicate with authority will be key to resolving incidents in real time.

This role demands a high level of skill in alarm verification, video monitoring, and rapid decision-making, all while maintaining clear and direct communication with customers and emergency personnel. As a Level 3 Coordinator, you will not only respond to alarms but also provide solutions by directly addressing security violations. This position allows for greater responsibility and impact in a fast-paced, technology-driven environment, as you continue to grow within the iSOC team.

What's in it for you?

• Shift Hours: Position requires availability between 1:30pm-10pm , based on labor demands
• Flexible Schedule: We offer 8-10 hour shifts which provides more flexible options on the number of days worked per week. (Your work hours will be scheduled between this time range. Could be 8 or 10 hour shifts.)
• Full benefits on Day 1 of employment to support you from the start
• 3 weeks paid vacation time and 10 days paid sick time
• Uncapped employee referral bonuses
• Customer focused, energetic and engaging work culture working as one team
• Training is provided!
• Starting Pay Rate: $22.00 Per Hour (not including shift differential)
• Location: On-site in office
• Schedule & Availability Requirements: Interface Systems operates 24 hours a day, 7 days a week, 365 days a year. This position requires employees to work a schedule that includes weekends and holidays. Candidates must be able to meet these scheduling requirements as part of their regular work schedule.

Shift Differential

• Interface's Interactive Security Operations Center is a 24/7 environment supporting our customers throughout the U.S. Interface recognizes the commitment of our employees working various days and hours to support our 24/7 operations, and is pleased to offer a shift differential for hours worked outside of standard business hours:
• Standard Pay Rate: Applies to hours worked during the core daytime period (6:01am - 4:59pm) on regularly scheduled business days.
• Evening Differential: +$0.50 per hour for hours worked between 5:00pm and 9:00pm.
• Overnight Differential: +$1.00 per hour for hours worked between 9:01pm and 6:00am.
• Weekend Differential: +$1.00 per hour for any hours worked on Saturdays or Sundays (12:00am - 11:59pm).

Monthly Performance Bonus

Interface's Interactive Security Operations Center Coordinators are eligible for our Performance Monthly Bonus Award Program after 90 days of successful active employment. Interface awards its highest performing employees based on specific metrics and eligibility criteria, where employees can earn up to $1,000.00 bonus awards each month.

Monthly Attendance Bonus

Interface's Interactive Security Operations Center Coordinators are eligible for a Monthly Attendance Bonus Award after 90 days of successful active employment. Full time employees can earn up to $250.00 per month, based on attendance eligibility criteria, for up to $3,000.00 per year.

New iSOC Hire Bonus

All newly hired St. Louis iSOC employees will be eligible for a $500 hiring bonus.

• The bonus will be paid in two installments:
  $250 after successfully completing 90 days of employment.
  $250 after successfully completing 6 months of employment.
• To receive each payment, employees must be actively employed on the applicable payout date.

Start dates Available

Start your training program with our Day 1 Orientation Class which occurs bi-weekly.

* Please note favorable results on a pre-employment drug screening and background check are required.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.
• Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/ or requesting emergency services such as police, fire, or medial services.
• Answer i