Security Alarm Dispatcher-10pm-8:30am

Interface Security Systems; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation time

10 days paid sick time

Uncapped referral bonuses

Training provided

Job summary

Interface Security Systems in St. Louis is seeking a Level 3 iSOC Coordinator to manage real-time security events, perform alarm verification, and direct live interactions with monitored sites using two-way audio/video.

The role demands quick decision making and clear communication with customers and emergency services. This on-site position operates within a 24/7 operation center, requiring night and weekend availability.

Qualifications

• Advanced responsibilities in security operations and live incident management.
• Strong ability to communicate clearly with customers and emergency responders.
• Proven skills in alarm verification, video monitoring, and rapid decision-making.

Responsibilities

• Perform remote security checks and virtual tours of customer locations.
• Coordinate Level 1–3 responses, including alarm verification and live interactions.
• Contact customers and emergency services as required during incidents.
• Utilize two-way audio/video surveillance technology for real-time resolution.
• Escalate incidents based on severity and provided instructions.

Skills

Alarm verification

Video monitoring

Real-time decisions

Two-way audio

Tools

Video surveillance hardware

Job description

Overview

As a Level 3 iSOC Coordinator, you will take on advanced responsibilities, managing real-time interactions and interventions during critical security events. Building on your expertise from previous levels, you will handle live audio communication with individuals at monitored sites, using two-way systems to prevent security breaches, manage incidents such as trespassing, and de‑escalate potential threats. Your ability to think quickly and communicate with authority will be key to resolving incidents in real time.

This role demands a high level of skill in alarm verification, video monitoring, and rapid decision-making, all while maintaining clear and direct communication with customers and emergency personnel. As a Level 3 Coordinator, you will not only respond to alarms but also provide solutions by directly addressing security violations. This position allows for greater responsibility and impact in a fast-paced, technology-driven environment, as you continue to grow within the iSOC team.

What's in it for you?

Shift Hours: Position requires availability between 10pm-8:30am , based on labor demands

Flexible Schedule: We offer 8-10 hour shifts which provides more flexible options on the number of days worked per week. (Your work hours will be scheduled between this time range. Could be 8 or 10 hour shifts.)

Full benefits on Day 1 of employment to support you from the start

3 weeks paid vacation time and 10 days paid sick time

Uncapped employee referral bonuses

Customer focused, energetic and engaging work culture working as one team

Training is provided!

Starting Pay Rate: $22.00 Per Hour (not including shift differential)

Location: On-site in office

Schedule & Availability Requirements: Interface Systems operates 24 hours a day, 7 days a week, 365 days a year. This position requires employees to work a schedule that includes weekends and holidays. Candidates must be able to meet these scheduling requirements as part of their regular work schedule.

Shift Differential

Interface's Interactive Security Operations Center is a 24/7 environment supporting our customers throughout the U.S. Interface recognizes the commitment of our employees working various days and hours to support our 24/7 operations, and is pleased to offer a shift differential for hours worked outside of standard business hours:

• Standard Pay Rate: Applies to hours worked during the core daytime period (6:01am - 4:59pm) on regularly scheduled business days.
• Evening Differential: +$0.50 per hour for hours worked between 5:00pm and 9:00pm.
• Overnight Differential: +$1.00 per hour for hours worked between 9:01pm and 6:00am.
• Weekend Differential: +$1.00 per hour for any hours worked on Saturdays or Sundays (12:00am - 11:59pm).

Monthly Performance Bonus

Interface's Interactive Security Operations Center Coordinators are eligible for our Performance Monthly Bonus Award Program after 90 days of successful active employment. Interface awards its highest performing employees based on specific metrics and eligibility criteria, where employees can earn up to $1,000.00 bonus awards each month.

Monthly Attendance Bonus

Interface's Interactive Security Operations Center Coordinators are eligible for a Monthly Attendance Bonus Award after 90 days of successful active employment. Full time employees can earn up to $250.00 per month, based on attendance eligibility criteria, for up to $3,000.00 per year.

New iSOC Hire Bonus

All newly hired St. Louis iSOC employees will be eligible for a $500 hiring bonus.

The bonus will be paid in two installments

• $250 after successfully completing 90 days of employment.
• $250 after successfully completing 6 months of employment.

To receive each payment, employees must be actively employed on the applicable payout date.

Start dates Available

Start your training program with our Day 1 Orientation Class which occurs bi-weekly.

Please note favorable results on a pre-employment drug screening and background check are required.

Responsibilities

The iSOC Coordinator position is designed to ensure comprehensive security and life safety monitoring through three defined levels of responsibility: Level 1 - Security, Level 2 - Life Safety & Level 3 - Interactive. Each level builds upon the previous, offering increasing complexity and authority in managing customer safety, alarm verification, and live interaction with monitored sites.

Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.

Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.

Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.

Take appropriate action based on the severity or instruction provided, including customer contact and/ or requesting emergency services such as police, fire, or medial services.

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