Security Agent: Concierge, Investigations & Response

Pinkerton Consulting & Investigations, Inc.; Detroit (MI); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Pinkerton Consulting & Investigations, Inc. in Detroit, MI, seeks a security Agent to deliver concierge-level security at client locations and events. You will deescalate incidents, write detailed reports, and support emergency response and access controls.

The role emphasizes integrity, vigilance, and excellent customer service, with opportunities to cover campuses, residential sites, and high-risk events. A strong investigative mindset and the ability to work across diverse teams are essential.

Qualifications

• High School Diploma or GED with law enforcement, military, and/or security experience.
• Michigan Concealed Pistol License and/or HR218/LEOSA, required.
• Experience with access control, CCTV, and alarm monitoring.
• Strong report-writing and investigations.
• Excellent communication across cultures.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Provide concierge-level security at the client location and/or events.
• Deescalate tense situations or individuals that may arise.
• Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
• Conduct quality investigations and complete investigative reports.
• Oversee external campus drop off/pickups and conduct perimeter patrols, as assigned.
• Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
• Transport the client to and from company location and/or events, as assigned.
• Secure the client’s residential perimeter and review CCTV, manage access controls, and respond to alarms, as assigned.
• Identify and elevate equipment deficiencies/failures.
• All other duties, as assigned.

Skills

Concierge service

Investigation reporting

Access control

Communication skills

MS Office

Education

High School Diploma or GED

Tools

CCTV monitoring

Alarm monitoring

Job description

Pinkerton Consulting & Investigations, Inc. in Detroit, MI, seeks a security Agent to deliver concierge-level security at client locations and events. You will deescalate incidents, write detailed reports, and support emergency response and access controls.

The role emphasizes integrity, vigilance, and excellent customer service, with opportunities to cover campuses, residential sites, and high-risk events. A strong investigative mindset and the ability to work across diverse teams are essential.