Concierge Security & Investigations Specialist

PINKERTON | Comprehensive Risk Management; Detroit (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Pinkerton, a leading enterprise risk management provider, is seeking an Agent to deliver concierge-level security at client sites and events. The role includes de-escalation, detailed reporting, and conducting investigations across various assignments.

Responsibilities cover campus security, response services, perimeter patrols, alarm monitoring, and coordination of client transport. The candidate will work in a dynamic team, handling high-stress situations with integrity and vigilance.

Qualifications

• High School Diploma or GED with law enforcement, military, and/or security experience.
• Michigan Concealed Pistol License and/or HR218/LEOSA with proof of annual firearms qualification.
• Access control systems, CCTV, and alarm monitoring experience.
• Problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Effective verbal and written communication skills.
• Computer knowledge; Microsoft Office.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Provide the client with concierge-level security at the client location and/or events.
• Deescalate tense situations or individuals that may arise.
• Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
• Conduct quality investigations and complete investigative reports.
• Oversee external campus drop off/pick-ups and conduct perimeter patrols, as assigned.
• Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
• Transport the client to and from company location and/or events, as assigned.

Skills

Concierge-level customer service

Investigations & reports

Access control systems

CCTV & alarm monitoring

Problem resolution

Intercultural communication

Verbal & written communication

Microsoft Office

Education

High School Diploma or GED

Michigan Concealed Pistol License/HR218-LEOSA

Job description

Pinkerton, a leading enterprise risk management provider, is seeking an Agent to deliver concierge-level security at client sites and events. The role includes de-escalation, detailed reporting, and conducting investigations across various assignments.

Responsibilities cover campus security, response services, perimeter patrols, alarm monitoring, and coordination of client transport. The candidate will work in a dynamic team, handling high-stress situations with integrity and vigilance.