Security Agent

FORTIS GROUP dba silhouette security; Sonoma (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Job summary

Silhouette Security Group is seeking a Security Agent to provide professional security services, focusing on prevention, safety, and exceptional customer service. The role emphasizes de-escalation, reporting, and compassionate interaction with vulnerable populations, including those experiencing homelessness.

The position requires a valid BSIS Guard Card, a high school diploma or GED, and reliable transportation.

Qualifications

• Valid BSIS-issued Guard Card.
• Minimum High School Diploma or GED.
• Valid California ID/Driver's License; reliable transportation.
• Experience in military, security, or customer service preferred.
• Genuine desire to work with people experiencing homelessness, including those with mental illness or chemical dependency.
• Exceptional de-escalation, communication, and interpersonal skills.
• Ability to work effectively with individuals from various backgrounds and those experiencing mental health crises or substance use issues.
• Training in harm reduction, nonviolent communication, motivational interviewing, or similar preferred.

Responsibilities

• Safety and Prevention: Protect the company's property and personnel by maintaining a safe and secure environment. Enforce policies and directive of the site pertaining to personnel, visitors, and premises.
• Monitoring, Engagement, and Reporting: Observe alarm systems or video cameras, operate detecting/emergency equipment, investigate disturbances & signs of crime or disorder.
• Crisis Response: Lead de-escalation, provide support to individuals in crises, and carry out first aid or CPR if licensed.
• Guest Support: Engage with vulnerable individuals with empathy and dignity, support housing and services access.

Skills

De-escalation skills

Communication

Interpersonal skills

Customer service

Education

High school diploma or GED

Job description

Silhouette Security Group is committed to providing Professional Security Personnel certified in accordance with BSIS requirements, focusing on prevention and the safety of both property and individuals, especially within vulnerable communities. The Security Agent will maintain a high visibility presence to prevent all unlawful or inappropriate actions, employing exceptional de-escalation skills and understanding of the unique challenges faced by these populations. The goal is to detect, deter, observe, and report while delivering unparalleled customer service, displaying professionalism in appearance and presence, and effectively communicating with individuals from diverse backgrounds.

Essential Functions:

• Safety and Prevention: Protect the company's property and personnel by maintaining a safe and secure environment. Enforce policies and directive of the site pertaining to personnel, visitors, and premises. Ensures cleanliness and sanitation in collaboration with other staff members.
• Monitoring, Engagement, and Reporting: Observe alarm systems or video cameras, operate detecting/emergency equipment, investigate disturbances & signs of crime or disorder. Develop effective relationships with all guests, employees, and service providers. Actively participate in team meetings and contribute to the strategic plans of the organization in a productive manner.
• Crisis Response: Serve as a leader in de-escalating critical situations, provide support to individuals experiencing crises, and, if licensed, carry out first aid or CPR. Adhere to appropriate professional boundaries and maintain strict confidentiality.
• Guest Support: Engage with vulnerable individuals with empathy, kindness, respect, and dignity, striving to reduce barriers to housing, shelter, and services. Ensure a diverse, racially-equitable environment and adhere to all Silhouette Security Group policies and procedures.

Physical Demands:

• Physically able to perform cleaning tasks sweeping, moping, taking out trash, maintaining indoor and outdoor environments, including exposure to weather and extreme temperatures.
• Occasionally lift or move up to 40 lbs, including climbing stairs, and working with various equipment.
• Stand or walk on various surfaces for long periods.
• Comfortable with data entry and other office tasks.

Qualifications:

• Valid BSIS-issued Guard Card.
• Minimum High School Diploma or GED.
• Valid California ID/Driver's License; reliable transportation.
• Experience in military, security, or customer service preferred.
• Genuine desire to work with people experiencing homelessness, including those with mental illness or chemical dependency.
• Exceptional de-escalation, communication, and interpersonal skills.
• Ability to work effectively with individuals from various backgrounds and those experiencing mental health crises or substance use issues.
• Training in harm reduction, nonviolent communication, motivational interviewing, or similar preferred.

Benefits:

• Competitive salary of $22.00-$25.00
• Health, Dental, Vision Benefits.
• Paid Vacation.
• Flexible Schedule allowing for emergency responsiveness and varied assignments.

About Silhouette Security Group:

At Silhouette Security Group, we are dedicated to providing professional security services with integrity, respect, and sensitivity for cultural differences. We aim to uphold organizational values and make a meaningful impact in the communities we serve, particularly vulnerable populations requiring specialized understanding and support.

In compliance with federal, state, and local laws, all people employed will be required to verify identity and eligibility to work in the United States and undergo a background investigation upon hire.

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• Cell phone stipend