Front Desk Security Agent -

FORTIS GROUP dba silhouette security; San Jose (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Silhouette Security Group is seeking professional security officers in California to deter and report incidents while delivering strong customer service. Officers must stay flexible to fill assignments, events, and last-minute shifts as required.

All guards should be BSIS certified where required by law, maintain a professional appearance, and uphold each client’s security policies to ensure safety and order across sites.

Qualifications

• Requires BSIS-issued Guard Card
• Minimum High School Diploma or GED
• California ID/Driver's License required
• Reliable transportation required
• Prior military, security, or customer service experience preferred
• Must be at least 18 years of age

Responsibilities

• Protect the company’s property and personnel, maintaining a secure environment
• Preserve order and enforce site policies for personnel and visitors
• Monitor alarm systems or video cameras and operate detection equipment
• Patrol building and perimeter regularly
• Manage access at building entrances and vehicle gates
• Record detailed notes of unusual occurrences or incidents
• Protect evidence or scenes during accidents or investigations

Skills

Professionalism

De-escalation skills

Customer service

Observation skills

Written and verbal communication

Conflict resolution

Education

High School Diploma or GED

Job description

Silhouette Security Group Job Description

Salary grade: $23.00-$25.00
FLSA classification: nonexempt
Reporting relationship: Operations Manager

Full-Time, Part-Time and On-Call openings available!

JOB SUMMARY:

Silhouette Security Group primary objective is prevention. While duties vary depending on the client, it is our focus to provide Professional Security Personnel that are BSIS Certified (as required by California law), and are courteous. It is key that our officers be professional in both appearance and presence. Having great customer service & de-escalation skills are a must with Silhouette Security Group. As an Silhouette Security Group security agent, you will hold a high visibility presence and prevent all unlawful or inappropriate actions. The goal of a guard is to detect, deter, observe, and report while providing excellent customer service. Agents with this title are required to have a flexible schedule, have availability to fill-in, event assignments, temporary assignments, shifts and hours that last minute and be very dependable.

ESSENTIAL FUNCTIONS:

• Protect the company's property and personnel with the aid of preserving a secure and safe environment
• Preserves order to implement policies and directives for the site referring to personnel, site visitors, and premises
• Observe alarm systems or video cameras and operate detecting/emergency equipment
• Patrol randomly and frequently of building and perimeter
• Monitor and manage access at building entrances and vehicle gates
• Record accurate notes in detail of unusual occurrences or any suspicious incidents
• Protect evidence or scene of an incident within the event of accidents, emergencies, or security investigations.
• This will be an observe and report only site

KNOWLEDGE AND SKILLS:

• Works ethically and with integrity to uphold organizational values and commitments
• Knowledge of public safety and security procedures and protocols
• Reacts well under pressure and approaches duties in a tactful manner while treating others with respect and consideration
• Identifies and resolves issues promptly; develops alternative solutions with reason
• Ability to outline issues, gather information, establish data, and draw valid conclusions.
• Ability to question issues in all useful areas and make sound business decisions based on facts.
• Possess effective written and oral communication and interpersonal skills with the potential to address all levels of personnel in a professional and effective manner
• Knowledge of EEO Policy; promotes a harassment‑free environment by showing respect and sensitivity for cultural differences

PHYSICAL DEMANDS:

Physical needs defined right here are representative of those that should be met by an employee to carry out the essential functions of this job successfully. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Work in various environments such as cold weather, rain, snow or heat
• Occasionally lift or move up to 40 pounds
• Ability to climb stairs, ramps, or ladders occasionally during a shift
• Frequently required to stand or walk on various surfaces for long periods

In compliance with federal, state, and local laws, all people employed will be required to verify identity and eligibility to work in the United States.

REQUIREMENTS AND QUALIFICATIONS

• Valid BSIS‑issued Guard Card
• Minimum High School Diploma or GED
• Possess and maintain California ID/Driver's License
• Have reliable transportation
• Prior military, security, or customer service experience preferred
• Must be at least 18 years of age

Completion of employment eligibility verification and background investigation forms are required upon hire.