On-Call Security Agent

FORTIS GROUP dba silhouette security

Santa Rosa (CA)

On-site

USD 30,307 - 34,440

Full time

14 days+

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Job summary

A security service provider in Santa Rosa is seeking a Security Agent tasked with protecting property and personnel while delivering excellent customer service. Candidates must possess a valid BSIS-issued Guard Card, have a high school diploma or GED, and demonstrate customer service skills. Flexibility to work weekends is essential. The position requires enforcing safety protocols, patrolling premises, and responding to disturbances. Ideal candidates will have prior experience in military, security, or customer service roles.

Qualifications

Must possess a valid BSIS-issued Guard Card.
Ability to lift or move up to 40 pounds when necessary.
Experience in military, security, or customer service is preferred.

Responsibilities

Protect property and personnel, ensuring a secure environment.
Investigate disturbances and report suspicious incidents.
Monitor access at entrances and manage safety protocols.

Skills

Customer service skills

De-escalation techniques

Interpersonal skills

Integrity and ethics

Knowledge of safety procedures

Education

High School Diploma or GED

Job description

Title: Security Agent

Salary grade: $22.00-$25.00

FLSA classification: nonexempt

Reporting relationship: Operations Manager

JOB SUMMARY:

Silhouette Security Group primary objective is prevention. While duties vary depending on the client, it is our focus to provide Professional Security Personnel that are BSIS Certified (as required by California law), and are courteous. It is key that our officers be professional in both appearance and presence. Having great customer service & de-escalation skills are a must with Silhouette Security Group. As an Silhouette Security Group security agent, you will hold a high visibility presence and prevent all unlawful or inappropriate actions. The goal of a guard is to detect, deter, observe, and report while providing excellent customer service. Agents with this title are required to have a flexible schedule, have availability to fill-in, event assignments, temporary assignments, shifts and hours that last minute and be very dependable.

ESSENTIAL FUNCTIONS:

Protect the company's property and personnel with the aid of preserving a secure and safe environment
Preserves order to implement policies and directives for the site referring to personnel, site visitors, and premises
Observe alarm systems or video cameras and operate detecting/emergency equipment
Investigate disturbances and detect for signs of crime or disorder
Pursue lawfully in direct protection of life or property
Apprehend criminals and evict violators
Patrol randomly and frequently of building and perimeter
Monitor and manage access at building entrances and vehicle gates
Record accurate notes in detail of unusual occurrences or any suspicious incidents
Protect evidence or scene of an incident within the event of accidents, emergencies, or security investigations.
Carry out first aid or CPR if licensed

KNOWLEDGE AND SKILLS:

Works ethically and with integrity to uphold organizational values and commitments
Knowledge of public safety and security procedures and protocols
Reacts well under pressure and approaches duties in a tactful manner while treating others with respect and consideration
Identifies and resolves issues promptly; develops alternative solutions with reason
Ability to outline issues, gather information, establish data, and draw valid conclusions.
Ability to question issues in all useful areas and make sound business decisions based on facts.
Possess effective written and oral communication and interpersonal skills with the potential to address all levels of personnel in a professional and effective manner
Knowledge of EEO Policy; promotes a harassment-free environment by showing respect and sensitivity for cultural differences

PHYSICAL DEMANDS:

Physical needs defined right here are representative of those that should be met by an employee to carry out the essential functions of this job successfully. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Work in various environments such as cold weather, rain, snow or heat
Occasionally lift or move up to 40 pounds
Ability to climb stairs, ramps, or ladders occasionally during a shift
Frequently required to stand or walk on various surfaces for long periods

In compliance with federal, state, and local laws, all people employed will be required to verify identity and eligibility to work in the United States. Completion of employment eligibility verification and background investigation forms are required upon hire.

REQUIREMENTS AND QUALIFICATIONS