Security Agent

Ko'a Kea Operations, LLC; Koloa (HI); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401K

Job summary

Ko’a Kea Hotel & Resort in Hawaii is seeking a guest services associate to maintain warm guest relations, respond to guest needs, and assist with emergencies. The role requires strong communication, multitasking, and a team-oriented mindset. Basic computer skills and knowledge of PMS systems are preferred, with opportunities to advance within the hotel family.

CPR and first aid training are a plus. A high school diploma or equivalent is required, with a focus on guest satisfaction and

Qualifications

• High school education and relevant training and experience required.
• Must be able to use MS Office and PMS software.
• Strong communication and customer service skills.

Responsibilities

• Maintain warm, hospitable guest relations in all guest contact.
• Respond to guest needs and requests promptly and courteously.
• Patrol hotel areas and assist with emergencies as needed.
• Communicate effectively using all channels and coordinate with management.

Skills

Customer service

Communication

Multi-tasking

Team player

Basic computer skills

Education

High school diploma or equivalent

Tools

MS Office

PMS software

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Our Guiding Principles:Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentCompany Description:Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Our Guiding Principles:Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentJob Descriptionwhat you will accomplishMaintain warm, hospitable guest relations in all guest contact.Responding to individual guest needs as they occur.Patrol all areas of the hotel and its common areas being aware of any potential emergency situation.Warn or eject those persons that create disturbances on the propertyTransmit and receive messages using all communication avenues. Supervises all operational procedures for activities such as fire prevention, fire fighting, traffic control, power outages, or any other emergency situationsResponds to any guest or associate accident and documents all the details of the event. Also includes contacting the proper authorities (police, fire department, or emergency response units) and coordinating their actions while at our hotel along with the Assistant Managers.Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner.Thoroughly completes projects and assignments professionally with care.Report all items in need of repair to supervisor and maintain equipment used in work.Protect guest safety and well-being.Adjusts to high pressure conditions and is open to change.Assumes responsibility for personal growth and development.Conducts him/her self (acts and dresses) professionally at all times; sets standards for all.Expresses ideas and conveys information clearly, effectively, and professionally.Works to resolve disagreements and is respectful of peers and co-workers.Scrupulously follows all Ko’a Kea Hotel & Resort policies and procedures.what you will bringKnowledge of the English language to effectively communicate with guests, associates, and vendors.Knowledge of all hotel departments and functions.Good mathematical and basic computer skills.Ability to accurately use various Microsoft Office and PMS software.Ability to actively listen to others.Ability to learn quickly and work in fast paced position with constant guest interaction.Ability to multi-task.Ability to lift, push and pull a minimum of 20 pounds.Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, standing and handling of materials.Ability to be a team player.great if you haveMust have knowledge of all hotel departments and events.Must have good mathematical and computer skills.High school education and relevant training and experience required. Additional education preferred. Knowledge of local area required.CPR and first aid training preferred.Additional language ability preferred.benefitsHealth InsuranceVision InsuranceDental InsurancePharmacy Insurance401KReferral BonusPaid Time OffBirthday Holiday (Full-Time or Part Time Only)Gone Fishing Holiday (Full-Time Only)Opportunities for advancementWage: $25.00We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.-We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.