Security Administrator

MIDFLORIDA Credit Union; Lakeland (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Stability

Growth opportunities

Paid time off

Tuition assistance

401K with employer matching

Health, Dental, and Vision Insurance

Employee Assistance Program

Salary bonuses and annual raises

Job summary

MIDFLORIDA Credit Union is seeking an IT Security Administrator in Lakeland, FL to join our security team and handle frontline IT security tickets, engage in remediation tasks, and support security platforms. This role requires strong communication and a detail-oriented mindset to maintain secure, efficient operations.

The position emphasizes collaboration across departments and vendors, with opportunities to contribute to security improvements and project support within a growing financial

Qualifications

• 3+ years of IT experience preferred; entry-level with education/certifications may be considered.
• Foundational understanding of IT Security concepts (least privilege, MFA, endpoint, email, web security, DLP, incident response).
• Experience with Windows, Active Directory, Microsoft 365, endpoint management, identity platforms, ticketing systems, or enterprise security tools is preferred.
• Strong customer service, analytical, troubleshooting, documentation, and problem-solving skills.
• Ability to manage routine tickets, assigned tasks, and project support with attention to detail.
• Basic project coordination skills: tracking actions, documenting updates, following up with stakeholders.
• Strong verbal and written communication; ability to work independently and in a team.
• Relevant IT/security certifications (e.g., Network+, Security+, Microsoft fundamentals) preferred.
• Associate/Bachelor’s degree in MIS/ cybersecurity/ IT or related field preferred.

Responsibilities

• Serve as frontline resource for IT Security ticket queue: review, triage, document, resolve routine requests and tasks.
• Remediate routine tickets and corrective actions; document steps and escalate when needed.
• Assist with administration, maintenance, and troubleshooting of IT Security platforms (identity, endpoint, email, web, DLP, cloud, monitoring).
• Support user access and authentication activities: MFA, security group changes, access review follow-up, identity requests.
• Perform initial review/validation of security alerts and system notifications per procedures.
• Assist IT Security projects: coordinate tasks, track actions, test solutions, maintain docs, support deliverables.
• Collaborate with other departments, vendors, and teams to complete remediation activities.
• Maintain procedures, knowledgebase, remediation notes, and records for assigned responsibilities.
• Identify opportunities to improve ticket handling, documentation, and workflows.
• Exercise sound judgment within defined limits and security guidelines.
• Provide technical solutions in support of MIDFLORIDA’s electronic services.
• Communicate professionally with departments, vendors, and teams to promote collaboration.

Skills

Customer service

Analytical

Troubleshooting

Documentation

Problem solving

Communication

Education

Associate/Bachelor’s degree in IT/IS

Tools

Windows

Active Directory

Microsoft 365

Endpoint management

Identity platforms

Ticketing systems

Enterprise security tools

Job description

Job Details Job Location: Lakeland, FL 33801 Position Type: Full Time

Why have a job when you can build a career? We are proud to be defined by the excellent service and convenience offered to our members, as well as our diverse workforce and company culture. There are many reasons to work for MIDFLORIDA, which is probably why we were voted one of Florida Trend's "Best Places To Work." MIDFLORIDA offers a positive team culture, an open door management style, a commitment to diversity, stability, competitive benefits, and a career path with a growing, successful company! Join us on our mission to improve the financial well-being of our members!

Security Administrators perform the following functions:

• Serve as a frontline resource for the IT Security ticket queue by reviewing, triaging, documenting, and resolving routine security requests, alerts, access changes, and operational tasks.
• Remediate routine tickets and corrective actions opened by the Information Security team, including documenting steps taken and escalating items that require senior IT Security review.
• Assist with the administration, maintenance, and troubleshooting of assigned IT Security platforms, including identity, endpoint, email, web, DLP, cloud, and monitoring technologies.
• Support user access and authentication activities, including account security tasks, MFA support, security group changes, access review follow-up, and related identity requests.
• Perform initial review and validation of security alerts, system notifications, and operational issues according to established IT Security procedures.
• Assist with assigned IT Security projects by coordinating tasks, tracking action items, testing solutions, maintaining documentation, and supporting project deliverables.
• Partner with other departments, vendors, and business teams to complete remediation activities, resolve security-related requests, and support secure operations.
• Maintain accurate procedures, knowledgebase articles, remediation notes, implementation records, and operational documentation for assigned responsibilities.
• Identify opportunities to improve ticket handling, documentation, recurring processes, and day‑to‑day IT Security workflows.
• Exercise sound judgment and discretion while remaining compliant with well‑defined limits, procedures, and security guidelines.
• Provide technical solutions in support of MIDFLORIDA’s electronic services.
• Communicate professionally and efficiently with all departments, vendors, and internal teams while promoting collaboration and service excellence.
• Exhibit a high degree of integrity, trustworthiness, attention to detail, and professionalism at all times.
• Perform other duties as assigned.

QualificationsQualifications include:

• 3+ year of relevant Information Technology experience is preferred; entry‑level candidates with applicable education, certifications, or technical aptitude may be considered.
• Foundational understanding of IT Security concepts such as least privilege, multi‑factor authentication, endpoint protection, email security, web security, DLP and incident response support.
• Experience with Windows, Active Directory, Microsoft/Office 365, endpoint management, identity platforms, ticketing systems, or enterprise security tools is preferred.
• Strong customer service, analytical, troubleshooting, documentation, and problem‑solving skills.
• Ability to manage routine tickets, assigned tasks, project support activities, and shifting priorities with strong attention to detail.
• Basic project coordination skills, including tracking action items, documenting updates, following up with stakeholders, and supporting deliverables.
• Strong verbal and written communication skills with the ability to work independently and in a team environment.
• Relevant IT or security certifications such as Network+, Security+, Microsoft fundamentals, or equivalent certifications are preferred.
• An Associate’s/Bachelor’s degree in management information systems, cybersecurity, information technology, or another computer‑related field is preferred.

Where are we located?

The IT Security Administrator role is located in Lakeland, FL and is not a remote position.

MIDFLORIDA Perks:

• Stability
• Opportunity for growth
• Paid time off and paid holiday.
• Tution assistance after 6 months of service
• 401K Plan with employer matching
• Health, Dental, and Vision Insurance - Generous and affordable plans for employee and family
• Employee Assistance Program - No waiting period to access benefit
• Salary and Bonuses – Bonus programs and annual appraisals with salary increase opportunities

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.