Security Account Manager: Site Operations & Client Support

AX9 Security; Concord (CA); On-site; USD 76,000 - 89,000; Full time

Job summary

AX9 Security, Inc. is seeking an Account Manager in Concord, CA to oversee site operations and maintain a seamless relationship between guards and customers. The Account Manager will supervise scheduling, site checks, and client communications, ensuring the highest level of support and service.

This role requires leadership, scheduling and payroll familiarity, and the ability to manage vendor onboarding while upholding AX9 Security's safety standards.

Qualifications

• Requires 2+ years of management experience or equivalent.
• Must have a government issued ID.
• Must possess valid security guard licensing.
• Strong leadership and communication skills.
• Familiar with scheduling, payroll, and billing software.
• Able to maintain positive relationships with clients and staff.
• Excellent problem-solving and attention to detail.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Monitor and assist with staff clock-ins.
• Schedule, confirm, and manage staff.
• Conduct weekly site checks and customer contacts for all accounts.
• Communicate effectively via email and phone calls.
• Provide performance management and counseling to staff as needed.
• Approve, review, and create system reports and update clients and corporate on incidents.
• Source, hire, and onboard staff and vendors.
• Train staff and coordinate uniform requests.
• Maintain vehicles assigned to sites.
• Approve time-off requests and shift times in scheduling systems.
• Review verify and approve payroll for your staff and locations.
• Review and correct lunch breaks, post meal penalties, and verify lunch times.
• Perform other duties as required.

Skills

Management experience

Security license

Government ID

Leadership

Communication skills

Scheduling software

Payroll software

Billing software

Client relations

Problem solving

Microsoft Office

Tools

Excel

Word

Outlook

Job description

AX9 Security, Inc. is seeking an Account Manager in Concord, CA to oversee site operations and maintain a seamless relationship between guards and customers. The Account Manager will supervise scheduling, site checks, and client communications, ensuring the highest level of support and service.

This role requires leadership, scheduling and payroll familiarity, and the ability to manage vendor onboarding while upholding AX9 Security's safety standards.