Account Manager

AX9 Security; Concord (CA); On-site; USD 76,000 - 89,000; Full time

Job summary

AX9 Security, Inc. is seeking an Account Manager in Concord, CA to oversee site operations and maintain a seamless relationship between guards and customers. The Account Manager will supervise scheduling, site checks, and client communications, ensuring the highest level of support and service.

This role requires leadership, scheduling and payroll familiarity, and the ability to manage vendor onboarding while upholding AX9 Security's safety standards.

Qualifications

• Requires 2+ years of management experience or equivalent.
• Must have a government issued ID.
• Must possess valid security guard licensing.
• Strong leadership and communication skills.
• Familiar with scheduling, payroll, and billing software.
• Able to maintain positive relationships with clients and staff.
• Excellent problem-solving and attention to detail.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Monitor and assist with staff clock-ins.
• Schedule, confirm, and manage staff.
• Conduct weekly site checks and customer contacts for all accounts.
• Communicate effectively via email and phone calls.
• Provide performance management and counseling to staff as needed.
• Approve, review, and create system reports and update clients and corporate on incidents.
• Source, hire, and onboard staff and vendors.
• Train staff and coordinate uniform requests.
• Maintain vehicles assigned to sites.
• Approve time-off requests and shift times in scheduling systems.
• Review verify and approve payroll for your staff and locations.
• Review and correct lunch breaks, post meal penalties, and verify lunch times.
• Perform other duties as required.

Skills

Management experience

Security license

Government ID

Leadership

Communication skills

Scheduling software

Payroll software

Billing software

Client relations

Problem solving

Microsoft Office

Tools

Excel

Word

Outlook

Job description

Job Details

Job Location: NorCal East Bay - Concord, CA 94520

Position Type: Full Time

Salary Range: $76,000.00 - $89,000.00

Salary Travel Percentage: Road Warrior

Job Shift: Any

Overview

Since our founding in 2004, AX9 Security, Inc. has emerged as one of the fastest-growing security providers in the nation. We pride ourselves on upholding the highest safety standards while diligently protecting our clients' assets. By joining the AX9 team, you will have the opportunity to advance your career with a leading security company dedicated to your professional growth. We are excited to welcome passionate individuals who are ready to contribute to our mission of ensuring safety and security in the communities we serve.

Job Summary

We are seeking an Account Manager responsible for creating a seamless relationship between guards and customers. The Account Manager will oversee site operations, ensuring both guards and clients receive the highest level of support and service.

Essential Job Duties and Responsibilities

• Monitor and assist with staff clock-ins
• Schedule, confirm, and manage staff
• Conduct weekly site checks and customer contacts for all accounts
• Communicate effectively via email and phone calls
• Provide performance management and counseling to staff as needed
• Approve, review, and create system reports and update clients and corporate on incidents
• Source, hire, and onboard staff and vendors
• Train staff and coordinate uniform requests
• Maintain vehicles assigned to sites
• Approve time-off requests and shift times in scheduling systems
• Review verify and approve payroll for your staff and locations
• Review and correct lunch breaks, post meal penalties, and verify lunch times
• Perform other duties as required

Qualifications

• 2+ Years of Managment experience or equivalent
• Must possess a state or federal government issued ID
• Must possess valid security guard licensing
• Strong leadership and communication skills
• Familiar with scheduling, payroll, and billing software
• Ability to maintain positive relationships with clients and staff
• Excellent problem-solving skills and attention to detail
• Proficient in Microsoft Applications (Excel, Word, Outlook)

Licensing

CA PPO 15200 | AZ DPS 1609999 | TX DPS B18160 | MD MSPD 106-5206 | WASH MPD SAB2002271 | HI 1111 | NJ SORA 1793 | NY 11000213558

This position may require working indoors and outdoors in varying temperatures. It involves standing for prolonged periods, walking, bending, and lifting. Some positions may also require sitting in front of a computer or monitor for extended periods.

AX9 Security, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.