Securities Service Specialist - Office Services

5300 Equiniti Trust Company, LLC; Mendota Heights (MN); In loco; USD 28.000 - 29.000; Tempo pieno

Descrizione del lavoro

Equiniti is seeking an Office Services team member for our Mendota Heights, MN office. This onsite role handles daily mail processing, internal requests, and certificate management, ensuring accurate, timely service for internal and external stakeholders.

You will coordinate with other departments, manage inventory, and support vendors for mailings and courier services. A high school diploma and 18+ months of related experience are required, with lifting up to 30 lb and proficiency in MS Office.

Competenze

• High school diploma or GED required, with 18+ months in customer service, operations, financial services, accounting, business processing, analytical, financial, clerical, or call center roles.

Mansioni

• Customer Service (internal & external)
• Researching inquiries
• Reviewing time sensitive and/or complex documents
• Revising departmental procedures
• Coordinate situations that involve other departments
• Sorting and delivering incoming mail
• Internal mail runs
• Identifying, cancelling certificates, and destruction of certificates
• Handling internal customer requests
• Central Supplies – Ordering and managing inventory
• Processing outgoing mail – USPS, Fed Ex, UPS

Conoscenze

Attention to detail

Independent work

Microsoft Office

Communication skills

Organization & time management

Team player

Formazione

High School Diploma or GED

Strumenti

Microsoft Office

Descrizione del lavoro

Management Level I EQ, Next Starts Now We are EQ, a fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. Our 5,000 employees support over 20 million shareholders and 12,000 leading organizations globally. EQ’s mission is to digitize every aspect of shareholder interaction, making investments more accessible, transparent and more engaging than ever before. With the integration of Notified, EQ is the only global technology partner dedicated to both public relations and investor relations solutions.

Location:

This role will be based out of our Mendota Heights, MN office and will be fully onsite.

Role Summary

Office Services team handles all processing activities associated with incoming and outgoing daily mail. The team provides coverage for the physical window for mailing vendors and couriers. The team is also responsible for reports of certificates that are no longer valid. Office Services manages internal requests including inventory.

Core Duties/Responsibilities

• Customer Service (internal & external)
• Researching inquires
• Reviewing time sensitive and/or complex documents
• Revising departmental procedures
• Coordinate situations that involve other departments.
• Sorting and delivering incoming mail
• Internal mail runs
• Identifying, cancelling certificates, and destruction of certificates
• Handling internal customer requests
• Central Supplies – Ordering and managing inventory
• Processing outgoing mail – USPS, Fed Ex, UPS

Skills, Capabilities and Attributes

• Strong attention to detail and accuracy skills
• Ability to work independently and multi-task
• Intermediate knowledge of Microsoft Office Suite
• Excellent verbal, written, and interpersonal communication skills.
• Organization, time-management, and prioritization skills
• Team player with strong relationship-building skills

High school Diploma or equivalent GED 18+ months of experience in one or a combination of the following: customer service, operations, financial services, accounting, business processing, analytical, financial, clerical, or call center. Lift 30 lb. boxes.

Compensation

We offer a starting rate in the range of $20.00-21.00 hourly USD. Compensation packages are commensurate with experience and location.

Equal Opportunity Statement

We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law. Please note any offer of employment is subject to satisfactory pre-employment screening checks. Equiniti is a global fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. With more than 5,000 employees supporting over 20 million shareholders and 15,000 organizations worldwide, our mission is to digitize and modernize every aspect of shareholder interaction. Equiniti is uniquely positioned as the only global technology partner serving both investor relations and public relations professionals, creating a powerful platform at the intersection of reputation, disclosure, and engagement.