Securities Service Specialist - Office Services

Notified; Mendota Heights (MN); In loco; USD 28.000 - 29.000; Tempo pieno

Descrizione del lavoro

EQ, a fintech company, is seeking an Office Services team member to handle daily mail processing and related internal support at our Mendota Heights, MN office. The role covers incoming/outgoing mail, certificate reviews, inventory management, and internal service requests, with a strong emphasis on accuracy and customer service.

The ideal candidate will have 18+ months in relevant roles, be able to lift 30 lb, and possess solid MS Office skills.

Competenze

• 18+ months of experience in customer service, operations, financial services, accounting, business processing, analytical, financial, clerical, or call center.
• Lift 30 lb. boxes.
• High school diploma or equivalent GED.

Mansioni

• Customer Service (internal & external)
• Researching inquiries
• Reviewing time sensitive and/or complex documents
• Coordinate situations with other departments
• Sorting and delivering incoming mail
• Internal mail runs
• Identifying, cancelling certificates, and destruction of certificates
• Handling internal customer requests
• Central Supplies - Ordering and inventory management
• Processing outgoing mail - USPS, Fed Ex, UPS

Conoscenze

Attention to detail

Multi-tasking

Microsoft Office

Verbal and written communication

Organization

Team player

Formazione

High school diploma or GED

Strumenti

Microsoft Office Suite

Descrizione del lavoro

We are EQ, a fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. Our 5,000 employees support over 20 million shareholders and 12,000 leading organizations globally. EQ's mission is to digitize every aspect of shareholder interaction, making investments more accessible, transparent and more engaging than ever before.

With the integration of Notified, EQ is the only global technology partner dedicated to both public relations and investor relations solutions.

Location: This role will be based out of our Mendota Heights, MN office and will be fully onsite.

Role Summary

Office Services team handles all processing activities associated with incoming and outgoing daily mail. The team provides coverage for the physical window for mailing vendors and couriers. The team is also responsible for reports of certificates that are no longer valid. Office Services manages internal requests including inventory.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Customer Service (internal & external)
• Researching inquires
• Reviewing time sensitive and/or complex documents
• Coordinate situations that involve other departments.
• Sorting and delivering incoming mail
• Internal mail runs
• Identifying, cancelling certificates, and destruction of certificates
• Handling internal customer requests
• Central Supplies - Ordering and managing inventory
• Processing outgoing mail - USPS, Fed Ex, UPS

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviors:

• Strong attention to detail and accuracy skills
• Ability to work independently and multi-task
• Intermediate knowledge of Microsoft Office Suite
• Excellent verbal, written, and interpersonal communication skills.
• Organization, time-management, and prioritization skills
• Team player with strong relationship-building skills
• High school Diploma or equivalent GED
• 18+ months of experience in one or a combination of the following: customer service, operations, financial services, accounting, business processing, analytical, financial, clerical, or call center.
• Lift 30 lb. boxes.

Compensation

We offer a starting rate in the range of $20.00-21.00 hourly USD. Compensation packages are commensurate with experience and location.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks