Securities Operations & Client Experience Specialist

synovuscareers; Atlanta (GA); Vor Ort; USD 40.000 - 65.000; Vollzeit

Zusammenfassung

Pinnacle is seeking an Operations Specialist (Securities) to provide operational and client service support to Financial Advisors and their teams. This role manages account administration, documentation, and internal workflows to ensure accuracy and compliance with firm policies, delivering an exceptional client experience.

The role includes opening new accounts, onboarding, servicing, processing transfers, and maintaining client data in approved systems.

Qualifikationen

• High school diploma or equivalent.
• 1 year of job related experience. Regular office environment.

Aufgaben

• Provide day-to-day operational and client service support to Financial Advisors and team members.
• Coordinate and manage client service requests from initiation through completion.
• Assist with new account opening, client onboarding, account maintenance, and ongoing servicing, including gathering required information and documentation.
• Facilitate account-related operational requests, including money movements, account updates, transfers, and other service activities in accordance with firm procedures.
• Review client documentation for completeness and accuracy and proactively resolve outstanding or incomplete items.
• Maintain accurate client and account information within firm-approved systems and track pending operational activities.
• Partner with internal operations, service, compliance, and support teams to research and resolve client and account-related issues.
• Assist clients with firm-approved digital tools, online account access, electronic signatures, document delivery, and other digital capabilities.
• Maintain knowledge of firm policies, procedures, technology, and operational requirements while identifying opportunities to improve workflows, team efficiency, and the overall client experience.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Firm authority in a timely fashion.
• Performs other related duties as required.

Kenntnisse

Sit long periods

Talk and hear

Dexterity

Vision

Lifting

No travel

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Pinnacle is seeking an Operations Specialist (Securities) to provide operational and client service support to Financial Advisors and their teams. This role manages account administration, documentation, and internal workflows to ensure accuracy and compliance with firm policies, delivering an exceptional client experience.

The role includes opening new accounts, onboarding, servicing, processing transfers, and maintaining client data in approved systems.