Secured Asset Specialist II (Spanish Speaking)

Jefferson Capital Systems, LLC; Sartell (MN); On-site; USD 35,000 - 48,000; Full time

Job summary

Jefferson Capital Systems, LLC seeks a Secured Asset Specialist II (Spanish Speaking) in Sartell, MN. The role focuses on handling customer communications, negotiating payment plans, and documenting accounts within FDCPA guidelines.

The position requires a high school diploma (GED acceptable) with preferred college credits and strong MS Office skills. Bilingual abilities are valued; standard 9am-5pm schedule applies.

Qualifications

• High school diploma or GED required; college degree preferred.
• Experience with vehicles or collections is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Handle multiple types of customer and bankruptcy communications including inbound calls, letters, and correspondence.
• Schedule payment plans with consumers and negotiate payment methods.
• Document accounts and respond according to procedures.
• Coordinate with outside agencies as needed and monitor accounts daily.

Skills

Spanish speaking

Communication

Microsoft Office

Education

High school diploma or GED

College degree preferred

Tools

Outlook

Excel

Microsoft Office

Job description

Secured Asset Specialist II (Spanish Speaking)

Base Salary:$20to $20 Per Hour

Employment Type:Full Time

Work Hours:9am-5pm

Education Requirements

• High school diploma or GED required; college degree preferred.

Experience Requirements

• Related work experience with vehicles or collections preferred.
• Extensive computer skills and knowledge with Microsoft Office; Outlook, Excel,
• Knowledge/experience with BFrame desired but not required.
• Good listening and communication skills, both written and verbal.
• Excellent organizational skills and able to multi-task.
• Detail oriented and able to meet deadlines
• Able to work independently and in a team environment.
• Able to handle disputes while being in compliance of regulations.
• Reliable and demonstrates ability to consistently work assigned schedule.
• Bilingual skills valued but not required.

Responsibilities

• Handles multiple types of customer and bankruptcy communications including inbound calls, letters, and correspondence.
• Schedules payment plans with consumers and may need to negotiate payments to establish a method of payment or future payments on secured accounts.
• Document account and responds according to procedures
• Works with outside companies/agencies as the business needs require (ie: state titling departments, attorneys, trustee offices, insurance companies, and repossessions agents).
• Monitors accounts within daily work queues
• Prepares letters or documents to be mailed to consumers
• Update account appropriately to ensure proper flow
• Reviews court documents to ensure claims are being processed accordingly
• Conducts audits of accounts to court records to ensure accuracy of account information is being obtained and updates as appropriate.
• Maintains a professional and positive attitude; is respectful to both consumers and co-workers.
• Follows legal parameters and compliance requirements of state and federal mandates, including those set forth in the Federal Debt Collection Practices Act (FDCPA).