Sector Leader

CloudFactory; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Mission & culture

Meaningful work

Salary & incentives

Hybrid working model

Medical cover

Group life insurance

Growth opportunities

Job summary

CloudFactory is seeking a Sector Leader to manage strategic client relationships and drive growth within a designated sector. This is a full-time, fixed-term position with a 6-month duration, requiring deep industry understanding and AI-driven solutions alignment.

The role emphasizes executive stakeholder engagement, cross-functional collaboration, and delivering measurable value to clients while expanding revenue opportunities.

Qualifications

• Bachelor's degree in a business-related field and 7+ years in account management, customer success, or sales, preferably with enterprise clients.
• Proven ability to manage long-term client relationships with executives and to drive revenue growth.

Responsibilities

• Manage strategic client relationships and growth initiatives within a designated sector.
• Build and maintain executive-level relationships and act as primary contact for accounts.
• Identify upsell, renewal, and expansion opportunities and collaborate with sales/marketing to deliver tailored proposals.
• Coordinate with sales, marketing, customer success, and product teams to ensure cohesive client management.
• Analyze data to measure account performance and drive improvements in customer experience.

Skills

AI knowledge

Strategic thinking

Relationship building

Communication skills

Analytical skills

Organization & multitasking

Travel willingness

Education

Bachelor's degree in Business/Account Management

7+ years in account management / customer success / sales

Job description

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary

The Sector Leader is responsible for managing strategic client relationships and executing growth initiatives within a designated sector. This role requires a deep understanding of industry challenges and expertise in aligning AI-driven solutions to deliver measurable value. The Sector Leader will act as a trusted advisor and account manager, ensuring customer satisfaction, driving revenue expansion, and collaborating with internal teams to deliver best-in-class service.

Please note: This is a full-time, fixed-term employee position with an expected duration of 6 months.

Responsibilities

Strategic account management

• Develop and execute tailored account strategies to align client objectives with CloudFactory's AI solutions, ensuring long-term value and retention.
• Identify opportunities for growth within existing client accounts, leveraging industry insights and data to drive expansion.
• Monitor client needs, industry trends, and competitive landscapes to position CloudFactory effectively.

Relationship management

• Build and maintain strong, trusted relationships with executive stakeholders and key decision-makers within client organizations.
• Serve as the primary point of contact for client accounts, proactively addressing challenges and identifying opportunities for deeper engagement.
• Ensure high levels of client satisfaction by understanding business priorities and aligning solutions accordingly.

Revenue growth and performance

• Meet and exceed revenue targets by identifying upsell, renewal, and expansion opportunities within existing client accounts.
• Collaborate closely with sales and marketing teams to develop tailored solutions and proposals that address client needs.
• Track and report key performance metrics to measure account success and identify areas for improvement.

Cross-functional collaboration

• Work closely with internal teams, including sales, marketing, customer success, and product management, to ensure a cohesive approach to client management.
• Provide insights and feedback to product and service teams to enhance CloudFactory's AI offerings based on client needs.
• Participate in strategic initiatives such as customer journey mapping, service optimization, and industry best practice sharing.

Customer success and experience enhancement

• Align client objectives with CloudFactory's strategic goals, ensuring measurable impact from AI solutions.
• Use customer data and insights to identify service gaps and recommend improvements to enhance customer experience.
• Develop and implement initiatives to improve customer engagement, satisfaction, and long‑term loyalty.

Must-have skills (required)

• AI knowledge: familiarity with AI applications and trends in sectors such as healthcare, finance, or retail is a plus.
• Strategic thinking and problem-solving: able to develop actionable plans to address client needs and drive revenue growth.
• Relationship-building: proven track record of managing and growing long-term client relationships with executive stakeholders.
• Communication skills: strong ability to present complex concepts to both technical and non-technical audiences.
• Analytical skills: experience using data to drive decision-making and improvements in customer success and account strategy.
• Organization and multitasking: strong attention to detail with the ability to manage multiple client accounts simultaneously.
• Willingness to travel: able to travel as needed to meet with clients and manage relationships effectively.

Academic and professional requirements

• Bachelor's degree in Business, Account Management, or a related field; advanced degree preferred.
• 7+ years of experience in account management, customer success, or sales, preferably in technology or consulting industries with enterprise clients.

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensationHybrid Working Model
• Comprehensive medical cover
• Group life insurance
• Personal development and growth opportunities

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!