Secretary Medical Admin, Sr., Orthopedics, 40 hours, days

C340 UMass Memorial Medical Group, Inc.; United States; Sur place; USD 29 000 - 40 000; Plein temps

Avantages offerts par ce poste

Signing bonus possible

Résumé du poste

UMass Memorial Health is seeking a capable medical secretary/administrative professional to support physicians and staff within Orthopedics, handling scheduling, transcription, patient registration and insurance verification.

The role emphasizes patient interaction, data entry, and adherence to health regulations. Requires a high school diploma with 6-12 months medical office training and 2–3 years of relevant experience.

Qualifications

• High School diploma required.
• 6-12 months additional specialized medical secretarial/medical office training.
• 2-3 years of medical secretarial/administrative support experience.

Responsabilités

• Coordinate medical office activities and staff as assigned, including scheduling and training.
• Transcribe medical reports for physicians from dictation and prepare correspondence.
• Attend meetings as recording secretary and distribute agendas/minutes.
• Coordinate residency/fellowship/education programs as needed.
• Assist with patient visits, admissions, and scheduling across departments.

Connaissances

Medical secretarial experience

Administrative support

Customer service

Communication skills

Organization

Formation

High School diploma

Medical secretarial/medical office training

Outils

Medi-Tech

IDX

Lynx

Microsoft Office

Description du poste

Are you a current UMass Memorial Health caregiver?

Exemption Status: Non-Exempt Hiring Range: $20.94 - $29.27 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details: Monday through Friday Scheduled Hours: 8:00a - 4:30p Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 34000 - 1602 Orthopedics Ortho Admin Union: SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Performs secretarial and administrative support services for assigned physicians/faculty/ medical service line chiefs where the work requires a thorough knowledge of medical office procedures and UMMHC business and academic administrative practices. Duties involve interfaces with faculty; medical staff, patients, and various UMMHC administrative management and staff, which require considerable tact and diplomacy. May coordinate associated medical office activities and assigned staff.

Major Responsibilities

• May perform duties to coordinate medical office activities and staff as assigned, to include training, and scheduling the work of assigned employees, recommending processing improvements and implementing new procedures, and monitoring employee performance.
• Transcribes medical reports for physicians from dictation. Produces correspondence, reports, memos, etc. from dictation drafts, models, etc. Proof reads/edits manuscripts, grant applications, academic and professional papers, and other material for appropriate grammar, spelling, format and style.
• May attend meetings in capacity of recording secretary. Distributes meeting agenda and minutes.
• May serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs.
• Composes, or selects standard form letters for physicians’ response to routine inquiries and procedures, such as back-to-work authorizations.
• Arranges meetings and activities for faculty for the most efficient use of available time. Makes travel arrangements for trips, conferences, etc.
• Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc.
• Coordinates internal and external meetings.
• Greets visitors and/or patients. Ascertains their needs, and provides standard information as required. Fosters quality customer service.
• Receives and addresses patient-care related phone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department.
• Identifies problem related priorities, and responds to emergency need to interrupt or contact physician and/or clinicians, within physician’s guidelines.
• Issues and verifies patients’ managed care referrals.
• Registers patients for each patient visit, utilizing computer-based patient registration/ scheduling system.
• Verifies patient’s insurance coverage and eligibility.
• Escorts patients to examination rooms and chaperones patients as required.
• Collects co-payments from patients for visits, maintains records, and makes daily cash deposit.
• May perform on-site charge entry processes, utilizing computer-based systems.
• Batches daily encounter forms and relays/submits forms/information to the billing office.
• May processes standard and non-standard business office administrative paperwork, such as purchase requisitions, employment requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office and UMMHC to expedite timely action and alleviate, or report delays as appropriate.
• Provides guidance to departmental personnel in medical office and UMMHC administrative policies and procedures.
• May provide work guidance to office clerical staff.
• Sets up and maintains confidential, sensitive files and records for multiple functions, academic materials, medical records, etc. ensuring efficient retrieval of information. Coordinates retrieval of medical records.
• Ensures adequate inventory of office supplies and basic maintenance of office equipment.
• May coordinate basic set up and maintenance of office personal computers and associated equipment. Ensures timely service.
• Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
• Ensures compliance with health and satiety requirements and with regulatory agencies such as DPH, etc.

Standard Staffing Level Responsibilities

• Complies with established departmental policies, procedures and objectives.
• Attends variety of meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Maintains, regular, reliable, and predictable attendance.
• Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

Position Qualifications

License/Certification/Education:

• High School diploma.
• 6-12 months additional specialized medical secretarial/medical office training.

Experience/Skills:

• 2-3 years of medical secretarial/administrative support experience.
• Software used: Word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind.

If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or “caregiver” fills an important role for our patients and their families every day. Who is a caregiver? It’s not just the person who delivers the care. It’s all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.