Secretary Medical Admin, Sr., Surgical Practice, Milford, Per Diem

C340 UMass Memorial Medical Group, Inc.; Milford (OH); On-site; USD 24,000 - 43,000; Full time

Job summary

UMass Memorial Health is seeking a Medical Administrative Assistant to support clinical and scheduling activities in a fast-paced environment. The role involves coordinating office functions, transcribing reports, and assisting with patient flow.

Responsibilities include greeting patients, verifying insurance, scheduling, coordinating meetings and travel for staff, and supporting billing with basic processing.

Qualifications

• 2-3 years of medical secretarial/administrative support experience.
• Software used: Medi-Tech, IDX, Lynx; plus MS Office suite.
• Equivalent combination of education and experience may be substituted.

Responsibilities

• Coordinate medical office activities and staff, including scheduling and training.
• Transcribe medical reports and prepare correspondence and memos.
• Schedule patient visits, coordinate procedures, and manage calendars.
• Process billing-related paperwork and verify insurance where applicable.
• Provide patient-facing assistance, greet visitors, and deliver quality customer service.

Skills

Medical secretarial

Administrative support

MS Office

Education

High School diploma

Medical office training

Tools

Medi-Tech

IDX

Lynx

Job description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health?

Exemption Status: Non-Exempt Hiring Range: $17.43 - $31.37 Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details: Friday, Monday Scheduled Hours: 8:00 am - 4:30 m Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 0 Cost Center: 34000 - 2253 Surgery 91 Water Street This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone is a caregiver at UMass Memorial Health – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities

• May perform duties to coordinate medical office activities and staff as assigned, to include training, and scheduling the work of assigned employees, recommending processing improvements and implementing new procedures, and monitoring employee performance.
• Transcribes medical reports for physicians from dictation. Produces correspondence, reports, memos, etc. from dictation drafts, models, etc. Proof reads/edits manuscripts, grant applications, academic and professional papers, and other material for appropriate grammar, spelling, format and style.
• May attend meetings in capacity of recording secretary. Distributes meeting agenda and minutes.
• May serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs.
• Composes, or selects standard form letters for physicians’ response to routine inquiries and procedures, such as back-to-work authorizations.
• Arranges meetings and activities for faculty for the most efficient use of available time. Makes travel arrangements for trips, conferences, etc.
• Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc.
• Coordinates internal and external meetings.
• Greets visitors and/or patients. Ascertains their needs, and provides standard information as required. Fosters quality customer service.
• Receives and addresses patient-care related phone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department.
• Identifies problem related priorities, and responds to emergency need to interrupt or contact physician and/or clinicians, within physician’s guidelines.
• Issues and verifies patients’ managed care referrals.
• Registers patients for each patient visit, utilizing computer-based patient registration/ scheduling system.
• Verifies patient’s insurance coverage and eligibility.
• Escorts patients to examination rooms and chaperones patients as required.
• Collects co-payments from patients for visits, maintains records, and makes daily cash deposit.
• May perform on-site charge entry processes, utilizing computer-based systems.
• Batches daily encounter forms and relays/submits forms/information to the billing office.
• May processes standard and non-standard business office administrative paperwork, such as purchase requisitions, employment requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office and UMMHC to expedite timely action and alleviate, or report delays as appropriate.
• Provides guidance to departmental personnel in medical office and UMMHC administrative policies and procedures.
• May provide work guidance to office clerical staff.
• Sets up and maintains confidential, sensitive files and records for multiple functions, academic materials, medical records, etc. ensuring efficient retrieval of information. Coordinates retrieval of medical records.
• Ensures adequate inventory of office supplies and basic maintenance of office equipment.
• May coordinate basic set up and maintenance of office personal computers and associated equipment. Ensures timely service.
• Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
• Ensures compliance with health and satiety requirements and with regulatory agencies such as DPH, etc. All responsibilities are essential job functions.

Position Qualifications

License/Certification/Education: Required:

• High School diploma.
• 6-12 months additional specialized medical secretarial/medical office training.

Experience/Skills: Required:

• 2-3 years of medical secretarial/administrative support experience.
• Software used: Word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

The Medical Administrative Assistant position will be patient facing . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Standards of Respect

• Acknowledge
• Listen
• Communicate
• Be Responsive
• Be a Team Player
• Be Kind

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or "caregiver" fills an important role for our patients and their families every day. Who is a caregiver? It’s not just the person who delivers the care. It’s all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.