Secretary II

City of Boston; Hall (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Boston seeks a Receptionist/Secretary to support the Consumer Affairs & Licensing Department, Boston Licensing Board, and Boston Cannabis Board. This position requires professionalism with visitors, telephone message taking, and accurate case entry into the database.

You will assist with intake and renewal of entertainment, cannabis, and liquor licenses, review complaints and applications, and help with licensing transactions. Strong communication and organizational skills are essential.

Qualifications

• High school diploma required.
• At least two years of full-time or equivalent part-time office experience.
• Proficiency in Microsoft Word, Excel, and data entry preferred.
• Knowledge of Google Suite and good written communication is required.

Responsibilities

• Greet visitors and present a professional image.
• Answer phones and take accurate messages in person or by phone.
• Enter new consumer cases into the database and draft opening letters and correspondence.
• Liaise with the Office of the Attorney General regarding case intake.
• Assist Licensing staff with intake and renewal of Entertainment, Cannabis, and Liquor applications.
• Review consumer complaints and license applications for missing documents.
• Process payments and manage licensing transactions.
• Maintain and organize the filing system, photocopying, and faxing.
• Provide administrative support to the Director of Operations.
• Perform related duties as needed.

Skills

Communication skills

Organizational skills

Attention to detail

Interpersonal skills

Education

High school diploma

2+ years office experience

Tools

Microsoft Word

Excel

Google Suite

Job description

Posting number: 2026-00166

Department: Consumer Affairs & Licensing

Job classification: Secretary II

Posting type: Open

Categories: Administration

Summary

Under the supervision of the Director of Operations, the Receptionist/Secretary provides administrative support to the Consumer Affairs & Licensing Department, the Boston Licensing Board, and the Boston Cannabis Board.

Examples of duties

• Presents a professional image and cordial attitude toward visitors.
• Answers the telephone and takes accurate messages by telephone and in person.
• Assists Consumer Affairs staff and enters new consumer cases into the database, including drafting opening letters and correspondence.
• Acts as a liaison between Consumer Affairs staff and the Office of the Attorney General regarding case intake.
• Aids Licensing staff with the intake and renewal of Entertainment, Cannabis, and Liquor applications.
• Reviews Consumer complaints and License applications for missing documents and information.
• Helps with all Licensing transactions, such as the processing of payments.
• Maintains and manages the filing system, photocopying, and faxing of documents.
• Provides administrative assistance to the Director of Operations as needed.
• Performs related work as required.

Qualifications

• Applicants must have a high school diploma and at least two (2) years of full-time or equivalent part-time paid office experience.
• Ability to interact professionally with constituents, staff, and the general public on a constant basis.
• Proficiency in Microsoft Word, Excel, and data entry programs is highly preferred.
• Knowledge of Google Suite.
• Strong written and communication skills required.
• Good organizational skills
• Knowledge of operating standard office equipment
• Ability to exercise good judgment and focus on detail as required by the job.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: Non-Union/MO-3

Hours per week: 35