Administrative Secretary - Licensing & Consumer Affairs

City of Boston; Hall (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Boston seeks a Receptionist/Secretary to support the Consumer Affairs & Licensing Department, Boston Licensing Board, and Boston Cannabis Board. This position requires professionalism with visitors, telephone message taking, and accurate case entry into the database.

You will assist with intake and renewal of entertainment, cannabis, and liquor licenses, review complaints and applications, and help with licensing transactions. Strong communication and organizational skills are essential.

Qualifications

• High school diploma required.
• At least two years of full-time or equivalent part-time office experience.
• Proficiency in Microsoft Word, Excel, and data entry preferred.
• Knowledge of Google Suite and good written communication is required.

Responsibilities

• Greet visitors and present a professional image.
• Answer phones and take accurate messages in person or by phone.
• Enter new consumer cases into the database and draft opening letters and correspondence.
• Liaise with the Office of the Attorney General regarding case intake.
• Assist Licensing staff with intake and renewal of Entertainment, Cannabis, and Liquor applications.
• Review consumer complaints and license applications for missing documents.
• Process payments and manage licensing transactions.
• Maintain and organize the filing system, photocopying, and faxing.
• Provide administrative support to the Director of Operations.
• Perform related duties as needed.

Skills

Communication skills

Organizational skills

Attention to detail

Interpersonal skills

Education

High school diploma

2+ years office experience

Tools

Microsoft Word

Excel

Google Suite

Job description

City of Boston seeks a Receptionist/Secretary to support the Consumer Affairs & Licensing Department, Boston Licensing Board, and Boston Cannabis Board. This position requires professionalism with visitors, telephone message taking, and accurate case entry into the database.

You will assist with intake and renewal of entertainment, cannabis, and liquor licenses, review complaints and applications, and help with licensing transactions. Strong communication and organizational skills are essential.