Secret Cleared Voice Engineer

Insight Global; Maryland; On-site; USD 110,000 - 120,000; Full time

Job summary

An established industry player is seeking a skilled LAN VoIP Network Specialist II to enhance voice systems at a key military base. This role involves providing expert maintenance and support for advanced communication technologies, ensuring compliance with stringent security standards, and delivering top-tier IT support. Your expertise will play a crucial role in maintaining operational excellence and enhancing communication capabilities for vital operations. Join a dynamic team where your contributions will directly impact mission success and technological advancements in the aviation and aerospace sector.

Qualifications

• 5+ years in network administration with a focus on voice support.
• Must have Secret Security Clearance and relevant certifications.

Responsibilities

• Provide Tier 2 and Tier 3 support for voice systems.
• Install and maintain Cisco Unified Communication Manager and components.
• Ensure compliance with industry standards and government policies.

Skills

Network Administration

Voice Systems Maintenance

Troubleshooting

Emergency Response

Project Planning

Education

Security+ Certification

CCNA or CCNP

Tools

Cisco Unified Communications Manager (CUCM)

Cisco Prime Infrastructure

Solar Winds

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$110,000.00/yr - $120,000.00/yr

Duration: Direct Hire

Clearance: Secret Clearance Required

Requirements:

• 5+ years of relevant experience in network administration in a network/voice support environment.
• Secret Security Clearance
• Security+ Certification
• CCNA or CCNP

Plusses:

• Cisco Certified Network Professional (CCNP) with Voice Over IP experience (CCNP Voice or Collaboration) and maintain valid CCNP credentials.

Job Description:

An employer is seeking a Secret Cleared LAN VoIP Network Specialist II to work onsite at Joint Base Andrews, MD. This position is responsible for providing voice systems maintenance and support for the 844th Communication Group (CG). This includes install, configure, administer, manage, maintain/update and provide maintenance and operational support for the Cisco Unified Communications Manager (CUCM) and its components. Must have an understanding of enhanced 911 systems, Defense Information Systems Agency Unified Capabilities Requirements, and Time Division Multiplexing (TDM).

Essential Job Functions

• Provide Tier 2 and Tier 3 support for Voice systems.
• Ensure the entire voice solution complies with all DISA STIGs and AF TCNOs by implementing firmware, software and hardware changes as necessary.
• Install, configure, administer, manage, maintain/update and provide maintenance and operations support for the Cisco Unified Communication Manager (CUCM) and its components.
• Deliver comprehensive customer IT support to include but not limited to transitioning (i.e., moves, adds and changes), operating, maintaining, restoring, protecting, backups and refreshing CUCM telephony including all associated infrastructure systems, components, and data as well as administration of listed systems and components.
• Ensure that all components of the CUCM systems to include but not limited to Servers, Unity Messaging System, Databases, Physical phones, Soft Clients, Operating systems, Gateways, Switches, Routers, Firmware, Software and Hardware are kept updated to meet or exceed all industry standards and are fully functional.
• Provide emergency voice LAN troubleshooting assistance within 30 minutes of notification either by phone or in person and troubleshoot and resolve any emergency voice outage within two (2) hours of notification.
• Provide routing network troubleshooting and maintenance within the guidelines of the Government's Authorized Service Interruption (ASI) process.
• Prepare and maintain project planning documentation, create and maintain LAN/voice network maps/diagrams and presentation material and input all relevant information into network monitoring tools (e.g., Cisco Prime Infrastructure, Solar Winds).
• Conducting research and load any applicable software, hardware, or firmware updates to voice equipment and physically and virtually install new equipment.
• Use Government provided ticket system to process, log and close out trouble tickets, change requests and work-orders.
• Support traditional telephony (time division multiplex switching, Nortel circuit-based switches, ISDN trunking, Channel-Associated Signaling (CAS) trunking, Defense Switched Network (DSN) operations including multi-level precedence and preemption (MLPP) and Post Branch Exchange (PBX) knowledge.
• Integrate all relevant voice services including but not limited to conference call hosting capabilities, voicemail, Call Center Capabilities, Emergency 911 services, Dynamic Host Configuration Protocol (DHCP), T-Metrics, voicemail, and DSN access with the CUCM.
• Ensure all voice equipment complies with all AF Enterprise CM Policies and listed on all relevant inventories.
• Support decommissioning of legacy telephony/Time Division Multiplexing (TDM) technologies and migration to IP-based telephony.
• Provide training, as requested.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Aviation and Aerospace Component Manufacturing