Secret-Cleared Tech Service Desk Pro

Booz Allen Hamilton; Virginia Beach (VA); On-site; USD 53,000 - 108,000; Full time

Job summary

Booz Allen Hamilton seeks a Technical Service Desk Specialist to provide Tier I/II support for multiple applications, manage service desk tickets in a high-demand environment, monitor incidents, and work closely with engineering and management to communicate clearly.

The role requires experience as the first point of contact for customers via phone/email, ability to work independently or in a team, and a Secret clearance.

Qualifications

• Experience serving as the first point of contact for customers seeking technical assistance over the phone and email.
• Experience monitoring and maintaining the service desk ticketing system to ensure the timely resolution of issues.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to communicate technical information to non-technical users.
• Secret clearance; HS diploma or GED are required.

Responsibilities

• Provide Tier I and II technical support of multiple applications.
• Manage and resolve Service Desk tickets in a high demand and fast-paced environment.
• Monitor and address incidents reported by end-users, escalating to the appropriate teams or leadership as necessary.
• Collaborate closely with engineering and management teams while maintaining professional and clear communication.
• Identify and implement needed resolutions or workaround solutions for technical issues in a structured manner.

Skills

First point of contact

Service desk

Communication

Secret clearance

HS diploma or GED

Education

Bachelor's degree in IT/CS/Communications

CompTIA Security+ or OS Certification

HS diploma or GED

Job description

Booz Allen Hamilton seeks a Technical Service Desk Specialist to provide Tier I/II support for multiple applications, manage service desk tickets in a high-demand environment, monitor incidents, and work closely with engineering and management to communicate clearly.

The role requires experience as the first point of contact for customers via phone/email, ability to work independently or in a team, and a Secret clearance.