Secret-Cleared Help Desk Specialist for F-35 Program

General Dynamics Information Technology; Arlington (VA); On-site; USD 41,000 - 56,000; Full time

Job summary

General Dynamics Information Technology is seeking a Help Desk Specialist to deliver first-line technical support in Arlington, VA. The role focuses on Remedy/Helix ticketing, asset inventory, and Microsoft 365 knowledge to resolve end-user issues on Windows environments.

Requires 5+ years of relevant experience, active Secret clearance, and US citizenship. Onsite location emphasizes rapid response and coordination with system admins and engineers to sustain mission-critical services.

Qualifications

• 5+ years of related experience supporting help desk operations.
• Experience with Remedy/Helix and ticketing systems.
• Active Secret clearance required; US Citizenship is required.

Responsibilities

• Provides first-tier software, hardware and printing technical assistance to computer users.
• Utilize Helix/Remedy for change management, ticketing system and asset inventory.
• A working knowledge of the M365 office suite, MS Teams, and the Windows operating system.
• Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.
• May provide assistance concerning the use of computer hardware, software, and printing.
• Responds to and diagnoses problems through discussions with users.
• Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.
• Serves as focal point for customer concerns.
• Documents, tracks, and monitors the technical problems to ensure a timely resolution.
• Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.

Skills

BMC Helix

BMC Remedy Ticketing System

Help Desk Support

IT Troubleshooting

Education

BS/BA in Computer Science or related IT discipline

Job description

General Dynamics Information Technology is seeking a Help Desk Specialist to deliver first-line technical support in Arlington, VA. The role focuses on Remedy/Helix ticketing, asset inventory, and Microsoft 365 knowledge to resolve end-user issues on Windows environments.

Requires 5+ years of relevant experience, active Secret clearance, and US citizenship. Onsite location emphasizes rapid response and coordination with system admins and engineers to sustain mission-critical services.