Secret-Clearance System Administrator, TTC Specialist

Agile Defense, Inc.; Sumter (SC); On-site; USD 70,000 - 90,000; Full time

Job summary

Agile Defense is seeking a System Administrator (TTC) I to perform administrative support for Trusted Thin Client systems at Shaw AFB, SC. The ideal candidate will have relevant certifications and experience in system administration, along with strong troubleshooting and technical support skills.

This position involves responsibilities such as system monitoring, user management, and enhancing operational performance. A supportive work environment is provided with opportunities for professional growth.

Qualifications

• 4+ years’ work experience or 6+ years’ experience in system administration.
• Must have DoD 8140 DCWF 411 and Citrix Certified Associate certifications.
• Ability to work independently and as part of a team.

Responsibilities

• Design and implement software programs/applications.
• Provide Tier 2 technical support and maintain server systems.
• Monitor system performance and security compliance.

Skills

System administration

Tier 2 technical support

Troubleshooting

User management

Customer service

Education

Associate's degree in Computer Science or related field

Tools

ACAS

HBSS

Job description

About Agile Defense

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Requisition #: 1707

Job Title: System Administrator (TTC) I

Location: Shaw AFB, SC

Clearance Level: Secret, Must Have Clearance to Start but TS/SCI PREFERRED

Required Certification(s): DoD 8140 DCWF 411, Intermediate Level; and Citrix Certified Associate -Virtualization (CCA-V) or Citrix Certified Associate -Networking (CCA-N), orthe Azure Administrator (AZ-104), Nutanix NCP-EUC or VMWare VCP Datacenter Virtualization.

Job Description

The employee shall perform system administration support tasks and activities for the Trusted Thin Client (TTC) server and client hardware, software, applications and services as support to the USAFCENT Combined Air Operations Center (CAOC). Will also perform technical support and O&M activities for TTC systems and infrastructure, and support cross domain solutions as required.

Education and Background

Associates degree in Computer Science, Information Systems Management, Computer Engineering or related field, and 4+ years’ work experience; OR 6+ years' experience

Years of Experience

Depends on educational background and work experience

Required Skills

JOB DUTIES AND RESPONSIBILITIES

• Design, write, modify and implement software programs/applications.
• Develop “glue-ware” to support operational client applications and security patches.
• Provide Tier 2 technical support.
• Install, configure, operate, manage, troubleshoot, repair, upgrade, inspect and maintain server systems (physical and virtual), including administration of core and functional services.
• Manage and administer user accounts, profiles and access.
• Monitoring user access and adherence to established policies and procedures to ensure a secure operating environment.
• Monitor workstation and server logs for errors and failures and perform appropriate troubleshooting and maintenance.
• Provide technical assistance for assigned projects.
• Provide desktop, server and software application integration support.
• Operate and maintain monitoring and analysis tools; including but not limited to Assured Compliance Assessment Solution (ACAS) and Host Based Security System (HBSS); and detect, analyze and resolve platform, infrastructure and system problems.
• Monitor and control system performance, utilization and capacity to ensure optimal performance, availability, serviceability and recoverability; and report any vulnerabilities or deficiencies to government technical representatives.
• Evaluate current architecture, research current technologies/solutions; and provide systems hardware/software upgrade and replacement recommendations for end-of life/end-of-support COTS products to government technical representatives.
• Update and maintain as-built TTC systems/server configuration and connectivity drawings, diagrams and documentation.

Preferred Skills

• Ability to work independently and as a team
• Ability to brief colleagues and leadership
• Excellent customer service skills
• Ability and willingness to learn
• Ability to work in a high energy environment

Working Conditions

Environmental Conditions

• Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Strength Demands

• Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical Requirements

• Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).

Our Core Values

Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.

What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.

• Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
• Helpful- Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
• Honest- Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
• Humble- Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
• Hungry- Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
• Hustle- Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities