Seattle City Launch & Merchant Success Rep

RPMGlobal; Seattle (WA); On-site; USD 77,000 - 110,000; Part time

Job summary

Talent Table in Seattle, WA is seeking a Field Sales Rep - City Launch & Merchant Success for a 6-month contract. You will drive merchant adoption, education, and engagement in launch markets, meeting merchants face-to-face to support launches and trainings.

In this field-based role, you will travel locally (within ~100 miles), build relationships with owners and staff, develop playbooks, and partner with Product, Operations, and GTM teams to ensure successful city launches and ongoing merchant

Qualifications

• Experience in merchant success or customer-facing roles.
• Ability to train others and facilitate workshops.
• Strong relationship-building and communication skills.
• Willingness to travel locally up to ~100 miles.
• Highly organized with proactive problem-solving.

Responsibilities

• Be the face of the program in your city, building trusted relationships with local merchants.
• Spend your days in the field visiting restaurants and other local businesses, helping them launch and succeed.
• Own the field launch lifecycle from pre-launch readiness through activation-day support and post-launch follow-up.
• Explore opportunities to build a vibrant local merchant community through workshops, events, office hours, and other methods of ongoing engagement.
• Partner with Product, Operations, and Go-to-Market teams to execute successful city launches and market expansion.
• Gather merchant feedback, identify operational challenges, and advocate for improvements that make the program even better.
• Monitor merchant engagement and adoption, proactively helping businesses maximize their success.
• Roll up your sleeves to solve problems, remove obstacles, and deliver an exceptional merchant experience in partnership with merchants’ Account Managers where applicable.
• Develop repeatable playbooks, training materials, and community engagement strategies that can scale to future cities.

Skills

Merchant Success

Hospitality

Field Operations

Community Management

Training & Workshops

Account Management

Retail Operations

Job description

Talent Table in Seattle, WA is seeking a Field Sales Rep - City Launch & Merchant Success for a 6-month contract. You will drive merchant adoption, education, and engagement in launch markets, meeting merchants face-to-face to support launches and trainings.

In this field-based role, you will travel locally (within ~100 miles), build relationships with owners and staff, develop playbooks, and partner with Product, Operations, and GTM teams to ensure successful city launches and ongoing merchant