Field Launch & Merchant Success (Contract)

BBG Ventures, LLC; Los Angeles (CA); Hybrid; USD 60,000 - 100,000; Part time

Benefits offered by this job

Medical, Dental, and 401k (no match)

Job summary

BBG Ventures, LLC is seeking a Field Sales Rep for City Launch & Merchant Success on a 6-month contract. The role is primarily on the field with local travel and one remote workday per week to handle administrative tasks.

You will build relationships with local merchants, lead onboarding and trainings, and drive merchant adoption and engagement across launch markets. Travel will be within roughly 100 miles of your market as you support community events and training sessions.

Qualifications

• 5-7+ years of experience in merchant success, hospitality, field operations, community management, training, account management, retail, restaurant operations, or other customer-facing roles.
• You genuinely enjoy meeting new people and quickly building authentic relationships.
• You thrive in fast-paced, entrepreneurial environments where you’re expected to take initiative, solve problems, and make things happen.
• You’re comfortable walking into a local business, introducing yourself to owners and staff, and earning trust through genuine conversation.
• You have experience leading trainings, facilitating workshops, or educating customers in a way that’s engaging and memorable.
• You’re highly organized, dependable, and follow through on commitments.
• You balance strategic thinking with a willingness to jump in and do whatever it takes to help merchants succeed.
• You’re excited to spend the majority of your time in the field, traveling locally (within approximately 100 miles of your assigned market) to visit merchants, lead trainings, and support community events.

Responsibilities

• Be the face of Neighborhoods in your city—building trusted relationships with local merchants.
• Spend your days in the field visiting restaurants and other local businesses, helping them launch and succeed.
• Own the field launch lifecycle from pre-launch readiness through activation-day support and post-launch follow-up, including live transaction walkthroughs with owners, managers, and frontline staff.
• Explore opportunities to build a vibrant local merchant community through workshops, events, office hours, and other methods of ongoing engagement.
• Partner with Product, Operations, and Go-to-Market teams to execute successful city launches and market expansion.
• Gather merchant feedback, identify operational challenges, and advocate for improvements that make the program even better.
• Monitor merchant engagement and adoption, proactively helping businesses maximize their success.
• Roll up your sleeves to solve problems, remove obstacles, and deliver an exceptional merchant experience in partnership with merchants’ Account Managers where applicable.
• Develop repeatable playbooks, training materials, and community engagement strategies that can scale to future cities.

Skills

Merchant success

Field operations

Community management

Training

Account management

Retail/restaurant operations

People skills

Job description

BBG Ventures, LLC is seeking a Field Sales Rep for City Launch & Merchant Success on a 6-month contract. The role is primarily on the field with local travel and one remote workday per week to handle administrative tasks.

You will build relationships with local merchants, lead onboarding and trainings, and drive merchant adoption and engagement across launch markets. Travel will be within roughly 100 miles of your market as you support community events and training sessions.