Seattle-based Senior Implementation Lead – Wellness Software

Zenoti; Seattle (WA); On-site; USD 95,000 - 110,000; Full time

Job summary

Zenoti is seeking a Senior Product Specialist to lead implementation and onboarding for enterprise customers in Seattle. You will work directly with clients to define requirements, map workflows, and ensure smooth deployment of Zenoti solutions.

This role requires deep product knowledge, strong communication, and the ability to manage multiple projects, demos, and pilots while aligning with customer time zones to deliver exceptional service.

Qualifications

• 6–9 years of experience in enterprise product implementation and support.
• Strong verbal and written communication skills.
• Willingness to travel on short notice.

Responsibilities

• Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
• Drive demos, walk-through and solution reviews with customers.
• Design and set up proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
• Configure Zenoti to meet customer business scenarios.
• Identify risks based on current product capabilities; define and implement mitigation plans.
• Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
• In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
• Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
• To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.
• Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
• Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
• Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

Skills

Enterprise implementation

Customer demos

Requirements engineering

Project management

Solution design

Communication

Travel readiness

Tools

JIRA

Basecamp

MS Office

Job description

Zenoti is seeking a Senior Product Specialist to lead implementation and onboarding for enterprise customers in Seattle. You will work directly with clients to define requirements, map workflows, and ensure smooth deployment of Zenoti solutions.

This role requires deep product knowledge, strong communication, and the ability to manage multiple projects, demos, and pilots while aligning with customer time zones to deliver exceptional service.