Seasonal Winter Reservations Specialist

Windham Mountain Club; Town of Windham (NY); Presencial; USD 26.000 - 30.000; Jornada completa

Descripción de la vacante

Windham Mountain Club is seeking a Winter Reservations Representative in Windham, NY to assist guests with reservations, answer questions, and handle emails and complaints. This is a high-volume, customer-facing role based in the call center.

The position offers part-time and full-time openings with early mornings, weekends and holidays. Indoor role at a busy ski resort requiring professionalism and reliability.

Formación

• 2+ years of experience in customer service.
• Excellent interpersonal and verbal communication skills.
• Strong computer and phone system skills; must have experience with basic computer software.
• Able to work effectively in stressful and loud environments.
• Able to adapt quickly in a changing environment.

Responsabilidades

• Answer inbound telephone calls in a professional and timely manner.
• Return any missed calls and/or voicemails within a prompt timeframe.
• Create new guest reservations for tickets, passes, tubing, rentals, and Ski and Ride School.
• Stay up to date with the latest packages and offering available for booking from Windham Mountain Club.
• Answer general information questions regarding all resort hours and operations.
• Responsible for operating the point of sale system to handle basic transactions including snow checks, snow dough/gift card balance additions/inquiries, and ticket sale processing daily.
• Must be able to resolve all guest issues in a calm and efficient manner, and use judgment in elevating or routing issues to a manager or other departments.
• Proactively find ways to ensure our guests have a memorable experience.
• Maintain a clean and professional appearance, adhering to dress code at all times.

Descripción del empleo

Windham Mountain Club is seeking a Winter Reservations Representative in Windham, NY to assist guests with reservations, answer questions, and handle emails and complaints. This is a high-volume, customer-facing role based in the call center.

The position offers part-time and full-time openings with early mornings, weekends and holidays. Indoor role at a busy ski resort requiring professionalism and reliability.