Seasonal Watch Specialist — Hospitality-Driven Retail

Tourneau|Bucherer; Costa Mesa (CA); On-site; USD 25,000 - 30,000; Part time

Job summary

Tourneau | Bucherer in Costa Mesa, CA seeks a Seasonal Support to assist the sales and management teams, delivering an outstanding client experience on the sales floor and in back-of-house operations. The role emphasizes creating a welcoming atmosphere and supporting the store with merchandise presentation and client engagement.

The position offers flexible hours, with focus on delivering excellent customer service, product knowledge, and teamwork during the seasonal period.

Qualifications

• 1+ years of retail, hospitality or customer service experience.
• Prior watch and fine jewelry experience is helpful but not required.
• Expert communication skills.
• Willing to be hands-on and work with the team to fulfill operational and organizational needs.
• Bi-lingual language proficiency is a plus to cater to our international customer base.

Responsibilities

• Create a positive, inviting and fun environment for the discerning client.
• Be enthusiastic and demonstrate a passion for watches.
• Greet the client on entry and welcome back returning customers.
• Listen to client needs and direct them accordingly.
• Understand available inventory and locate items across Tourneau stores.
• Generate excitement and trust to support sales professionals.
• Assist with hospitality tasks (beverage, seating, chocolates).
• Support other store departments as assigned.
• Help reach daily/weekly/monthly sales objectives.
• Assist with client follow-up and event invitations.

Skills

Communication skills

Customer service

Bilingual (nice to have)

Job description

Tourneau | Bucherer in Costa Mesa, CA seeks a Seasonal Support to assist the sales and management teams, delivering an outstanding client experience on the sales floor and in back-of-house operations. The role emphasizes creating a welcoming atmosphere and supporting the store with merchandise presentation and client engagement.

The position offers flexible hours, with focus on delivering excellent customer service, product knowledge, and teamwork during the seasonal period.