Seasonal Watch Sales & Customer Experience Lead

Tourneau|Bucherer; Arlington (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Tourneau|Bucherer in Arlington, VA seeks a Seasonal Support to assist the sales and management team, delivering an outstanding client experience on the sales floor or in operations. This role supports hospitality, product knowledge, and client engagement across the store.

You will greet clients, learn inventory, and help maintain a welcoming, polished environment. Prior watch or jewelry knowledge is helpful, but enthusiasm and a professional appearance are essential.

Qualifications

• 1+ years of retail, hospitality or customer service experience.
• Prior watch and fine jewelry experience is helpful but not required.
• Expert communication skills.
• Willing to be hands-on and work with the team to fulfill operational and organizational needs.
• Bi-lingual language proficiency is a plus to cater to our international customer base.

Responsibilities

• Create a positive, inviting and fun environment for the discerning client.
• Be enthusiastic and demonstrate a passion for watches.
• Create a relationship with the client: greet the client when he or she enters the store and welcome back returning customers.
• Listen to the needs of the client and direct them accordingly.
• Understand available inventory within store and across Tourneau stores when needed.
• Create excitement with the client about the product.
• Assist Sales Professionals to make a sale and gain the client’s trust.
• Partner with management in handling client issues to ensure a positive experience.
• Act as a host by supporting hospitality initiatives (beverages, seating, etc.).
• Assist across all store departments as assigned.
• Understand daily sales objectives and how they relate to weekly/monthly targets.
• Assist in client follow-up and invitations to events.
• Attend necessary trainings during the seasonal period.
• Accept constructive feedback from managers to improve performance.
• Improve comfort discussing the brands and products.

Skills

Retail experience

Customer service

Professional appearance

Bi-lingual

Job description

Tourneau|Bucherer in Arlington, VA seeks a Seasonal Support to assist the sales and management team, delivering an outstanding client experience on the sales floor or in operations. This role supports hospitality, product knowledge, and client engagement across the store.

You will greet clients, learn inventory, and help maintain a welcoming, polished environment. Prior watch or jewelry knowledge is helpful, but enthusiasm and a professional appearance are essential.