Seasonal Visitor Experience & Front Desk Associate

NATIONAL BUILDING MUSEUM; Washington (District of Columbia); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

403 (b) plan with match.

Museum Shop discounts.

Free on-site parking when available.

Job summary

The National Building Museum in Washington, DC seeks a Seasonal Visitor Services Representative to deliver welcoming, high-quality customer service to museum guests during a busy holiday period.

Role runs November 23, 2026 to January 3, 2027 with orientation on 11/20; shifts include two full-day slots and at least one evening per week. The position is part-time and hourly, with opportunities to assist across galleries, information desks, and ticketing areas.

Qualifications

• Approachable, friendly demeanor and commitment to exemplary customer service.
• Ability to interpret and implement museum protocols with good judgment and diplomacy.
• Dependable and adaptable, a collaborative problem solver.

Responsibilities

• Provide welcoming, helpful, and exemplary customer service to visitors, including greeting, wayfinding, and collecting feedback.
• Engage with visitors by answering questions about the Museum and current exhibitions.
• Stay up to date on events and policies; assist with accessibility accommodations.
• Work in multiple locations within the Museum including galleries and information/ticket desks.
• Support security with monitoring the safety of objects and visitors.
• Complete daily opening and closing procedures as directed by leadership.
• Assist with maintaining gallery spaces and stock of supplies.

Skills

Customer service

Communication skills

Team player

Problem solving

Job description

The National Building Museum in Washington, DC seeks a Seasonal Visitor Services Representative to deliver welcoming, high-quality customer service to museum guests during a busy holiday period.

Role runs November 23, 2026 to January 3, 2027 with orientation on 11/20; shifts include two full-day slots and at least one evening per week. The position is part-time and hourly, with opportunities to assist across galleries, information desks, and ticketing areas.