Seasonal Toy Shop Manager — Hands-On Leader

RSM; Midlothian (TX); On-site; USD 2,066,000 - 3,444,000; Full time

Job summary

RSM in Texas is seeking a dependable Seasonal Store Manager to lead a temporary Toy Shop during the holiday program, overseeing daily store operations and staff to ensure a welcoming, customer-ready experience.

Program dates run November 4, 2026 through December 27, 2026 with an approximate 40 hours per week schedule. Store hours are Wednesday to Sunday, 11:00 AM–7:00 PM local time, requiring strong supervision, reliability, and customer-service focus.

Qualifications

• Experience in retail, specialty-store, hospitality, or high-volume customer service experience; prior supervisory experience strongly preferred.
• Experience with POS systems, inventory replenishment, opening/closing, and daily reporting strongly preferred.
• Confident communicator who can work collaboratively with store associates, client representatives, and customers required
• Strong judgement, reliability, organization, and comfort resolving issues in a fast-paced Holiday retail environment required

Responsibilities

• Ensure staff reporting for daily opening and closing and confirm the store is customer-ready prior to opening
• Assign daily zones and breaks across register, “make-and-take” station, sales floor, product replenishment, and cleaning coverage; work alongside the team and flex into priority roles during peak periods as needed
• Coordinate approved back-stock product replenishment with store associates, ensuring restricted back-of-house areas are accessed only when authorized and accompanied
• Monitor inventory presentation, shelf conditions, pricing/signage, out-of-stocks, and high-demand items; elevate discrepancies through the approved reporting channel
• Oversee POS procedures, shift handoffs, transaction or return escalations, and end-of-day reconciliation as defined by the client
• Hold team accountable to service standards, appropriate customer engagement, activity procedures, safety, and overall expectations; manage attendance, punctuality, coverage, timekeeping, callouts, and performance issues with the staffing agency and the client through the approved reporting channel
• Ensure completion of required opening/closing checklists, daily photos, sales/traffic reporting, incident reports, and supply/inventory requests; resolve or elevate customer, security, safety, technology, and facility issues

Skills

Customer service

Supervisory

Communication

Organization

Reliability

Tools

POS systems

Inventory replenishment

Opening/closing

Job description

RSM in Texas is seeking a dependable Seasonal Store Manager to lead a temporary Toy Shop during the holiday program, overseeing daily store operations and staff to ensure a welcoming, customer-ready experience.

Program dates run November 4, 2026 through December 27, 2026 with an approximate 40 hours per week schedule. Store hours are Wednesday to Sunday, 11:00 AM–7:00 PM local time, requiring strong supervision, reliability, and customer-service focus.