Seasonal Ticketing Host — Fast-Paced Guest Service

American Heritage Companies; Tucson (AZ); On-site; USD 21,000 - 22,000; Part time

Job summary

Old Tucson is seeking a Ticket Agent to create a positive first impression for guests, greet customers warmly, process ticket transactions, redeem tickets, and direct patrons as needed. The role requires efficiency, friendliness, and strong multi-tasking in a fast-paced environment.

You will learn and use the Etix ticketing system, handle cash and credit payments, and maintain a clean, orderly ticketing area while staying patient and professional under pressure.

Qualifications

• Excellent customer service skills.
• Basic computer skills.
• Possess a well-spoken manner in personal communications.

Responsibilities

• Welcome customers and assist the team with any ticketing and service needs.
• Handle customer inquiries and ensure a pleasant customer experience.
• Confirm reservations, ensuring passengers have arrived at the appropriate date and time.
• Make any necessary updates to customers’ information, entering info into the system and ensure that proper information has been punched in prior to delivering tickets.
• Efficiently learn and utilize our ticketing system (Etix) for ticketing transactions, admission verification, and issues as they arise.
• Handle cash and credit payments through Etix.
• Assist in general care of ticketing area including keeping a clean and orderly space.
• Maintain a safe, welcoming, positive, and inclusive working environment and advises other management with related concerns.
• Able to listen and follow directions within a fast-paced team setting.
• Ability to work well under high pressure situations.
• Other duties as assigned.

Skills

Customer service

Communication

Tools

Etix

Job description

Old Tucson is seeking a Ticket Agent to create a positive first impression for guests, greet customers warmly, process ticket transactions, redeem tickets, and direct patrons as needed. The role requires efficiency, friendliness, and strong multi-tasking in a fast-paced environment.

You will learn and use the Etix ticketing system, handle cash and credit payments, and maintain a clean, orderly ticketing area while staying patient and professional under pressure.