Seasonal Ticketing & Guest Services Pro

Sugarbush Resort; United States; On-site; USD 23,000 - 32,000; Part time

Job summary

Sugarbush Resort in Vermont is seeking Season Pass/Ticket Sellers to join our team with a flexible schedule including weekends and holidays. The role handles guest ticketing transactions with efficiency and accuracy while delivering the high level of service our guests expect.

The position pays $20/hour and runs from November until April. The team at Sugarbush values guest satisfaction, reliability, and a professional demeanor in a fast-paced resort setting.

Qualifications

• Requires a high school or equivalency degree.
• A professional and friendly personality is essential to this important service role.
• Excellent listening/communication skills are necessary.
• Previous customer service experience, including cash handling, and general computer knowledge is preferred— especially if with RTP systems.
• Timely and reliable attendance is absolutely essential.
• Must be available to work a flexible workweek, including holidays and weekends.

Responsibilities

• As a primary point of guest service contact, tasks will be performed in a welcoming and professional manner.
• Pass/Ticket Sellers ensure positive, accurate, prompt, and courteous service, while helping guests select products that best suits their individual needs.
• Sellers work efficiently to conduct ticket and ticket-package transactions but are also responsive to positively answering or directing guest's questions/concerns (in person and on the phone).
• Additional duties include collating receipts, general filing, and conducting accurate cash outs.

Skills

Customer service

Cash handling

Communication skills

Attendance reliability

Flexibility

Education

High school diploma or equivalent

Tools

RTP systems

General computer knowledge

Job description

Sugarbush Resort in Vermont is seeking Season Pass/Ticket Sellers to join our team with a flexible schedule including weekends and holidays. The role handles guest ticketing transactions with efficiency and accuracy while delivering the high level of service our guests expect.

The position pays $20/hour and runs from November until April. The team at Sugarbush values guest satisfaction, reliability, and a professional demeanor in a fast-paced resort setting.