Seasonal Temporary Customer Service Attendant - Potter Park Zoo

Quipt Home Medical; Lansing (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Seasonal Temporary Customer Service Attendant to provide exceptional service at Potter Park Zoo. This role involves engaging with guests, maintaining a clean and organized work environment, and ensuring compliance with health standards in food preparation. Candidates should possess strong communication skills and basic math abilities, along with a commitment to safety and customer satisfaction. Join a vibrant team dedicated to creating memorable experiences for visitors while working in a dynamic environment.

Qualifications

• Prior cash handling experience preferred.
• Effective communication skills with diverse backgrounds.

Responsibilities

• Provide excellent customer service to guests.
• Maintain a clean and stocked work area.
• Prepare and store food following health safety standards.

Skills

Customer Service

Basic Math Skills

Cash Handling

Effective Communication

Education

High School Diploma or Equivalent

Job description

Seasonal Temporary Customer Service Attendant - Potter Park Zoo

Ingham County, MI

Applications are accepted until sufficient qualified applications are received or a suitable candidate is identified. The position may close at any time.

Under the supervision of the Customer Service Manager and Guest Experience Supervisor, the employee provides customer service to Potter Park Zoo guests. Responsibilities include maintaining a neat work area and inventory, preparing food according to health code standards, performing basic math, managing cash drawers, and preparing reports and tally sheets.

• Provide excellent customer service to guests.
• Maintain a clean and stocked work area.
• Count cash register at the beginning and end of each shift.
• Monitor work radio for emergencies and follow zoo emergency procedures.
• Inform supervisor of supply needs, equipment repairs, customer issues, and safety concerns.
• Prepare and store food following health safety standards.
• Prepare reports such as daily visitor counts, parking passes, and guest passes.

Other Functions

• Perform additional duties as assigned.
• Adhere to departmental standards regarding HIPAA and privacy issues. During public health emergencies, duties may include tasks outside the regular job description.

(Employees may be called upon to perform any or all of the above tasks. The list is not exhaustive.)

Education

• High School Diploma or Equivalent

Experience

• Basic math skills required.
• Prior cash handling experience preferred.

Other Requirements

• SafeServ Certification preferred.

The employee demonstrates effective communication skills, engaging with individuals from diverse backgrounds, including various cultural, socioeconomic, disability, age, LGBTQIA+ status, and gender groups, to ensure clarity and understanding.

(Qualifications listed are minimum guidelines and do not constitute absolute employment or promotional standards.)

Working Conditions

• Indoor environment with no significant exposure to lights, noises, odors, temperatures, or weather conditions.
• Potential exposure to hazards such as traffic, moving vehicles, mechanical parts, electrical currents, slippery surfaces, chemicals, and hazardous materials.
• Exposure to air quality issues like fumes, dust, gases, and poor ventilation.
• Noise levels may require shouting to communicate.
• Personal Protective Equipment is provided and required to minimize risks.

Physical Requirements

• Ability to sit, stand, walk, climb, bend, stoop, squat, kneel, lift, carry, push, pull, reach, grasp, handle, pinch, type, and endure repetitive wrist and hand movements.
• Must exert 20-50 pounds of force as required.
• Close and medium visual acuity for tasks such as viewing screens, inspecting parts, and operating machinery.
• Ability to communicate effectively in person and over the phone.
• Proficiency in operating a PC/laptop and entering/retrieving data.
• Ability to handle high stress levels.

This role requires the ability to perform all essential functions listed. Reasonable accommodations will be provided for qualified applicants unable to meet certain requirements.