Team Member - Dunkin'

Applegreen (US) Welcome Centers; Fairfield (CT); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Meal Discounts

Earned Wage Access

Employee Referral Bonus

Job summary

Applegreen (US) Welcome Centers in Fairfield, Connecticut is seeking a dedicated customer service associate to engage with travelers and provide excellent service at their travel plaza. Responsibilities include operating the POS system, ensuring food safety, and maintaining cleanliness.

Ideal candidates will possess a friendly demeanor, be able to carry out physical tasks, and have cash handling experience. Flexible scheduling is required, including weekends and holidays.

Qualifications

• Ability to interact with public and coworkers in a positive manner.
• Preferred experience in cash handling and customer service.
• Ability to communicate instructions and converse with customers.

Responsibilities

• Provide friendly customer service to travelers.
• Operate POS system and process payments accurately.
• Follow food handling procedures and maintain cleanliness.
• Stock, clean, and sanitize workstation and equipment.
• Cross-sell and up-sell products.

Skills

Customer service

Cash handling

Friendly demeanor

Job description

What We Do

ApplegreenUS operates over 100 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options from premium brands such as Chick‑fil‑A, Dunkin’, Panda Express, Panera, Popeyes, Shake Shack, Starbucks, and many more.

Benefits

Part‑time and full‑time roles with varied shift options.

Flex (Sick Time).

Meal Discounts.

Earned Wage Access.

Employee Referral Bonus.

Seasonal Associates hired during peak business periods (April 1 to September 30) enjoy additional benefits and are a vital part of the team.

Department and Reporting

Department: Operations

Status: Non‑Exempt

Reports To: General Manager

Our Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.

What You’ll Do

• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers).
• Operate point‑of‑sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete a variety of kitchen‑related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross‑sell and up‑sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Execute a variety of other tasks as assigned.

Essential Experience & Skills

• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
• Cash handling and customer service experience preferred.

Requirements

• Able to stand and walk for an extended period of time.
• Frequently bend, twist, lift and carry at least 40 pounds.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Available to work a flexible schedule including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).