Team Member - Dunkin'

Applegreen (US) Welcome Centers; Plainfield (CT); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Meal Discounts

Earned Wage Access

Employee Referral Bonus

Flex (Sick Time)

Job summary

Applegreen (US) Welcome Centers is seeking a customer service team member for their location in Plainfield, Connecticut. The role involves providing friendly service to travelers, operating the POS system, and following food handling protocols. Candidates must have strong customer interaction skills and some cash handling experience. A flexible schedule is required, including availability for days, nights, weekends, and holidays. This position is part of a team that values community and customer engagement.

Qualifications

• Engage with customers in a friendly and outgoing manner.
• Experience in cash handling and customer service is preferred.

Responsibilities

• Provide friendly customer service to travelers.
• Operate point-of-sale (POS) system and process payments.
• Follow proper food handling procedures.
• Complete kitchen-related tasks including prepping and cleaning.
• Clean and sanitize workstations and equipment.
• Cross-sell and up-sell products.
• Maintain knowledge of available products and services.
• Follow brand standards and company policies.

Skills

Customer service experience

Cash handling experience

Ability to interact with the public

Food safety knowledge

Job description

What We Do

ApplegreenUS operates over 100 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options from premium brands such as Chick‑fil‑A, Dunkin’, Panda Express, Panera, Popeyes, Shake Shack, Starbucks, and many more.

Benefits

Part‑time and full‑time roles with varied shift options.

Flex (Sick Time).

Meal Discounts.

Earned Wage Access.

Employee Referral Bonus.

Seasonal Associates hired during peak business periods (April 1 to September 30) enjoy additional benefits and are a vital part of the team.

Department and Reporting

Department: Operations

Status: Non‑Exempt

Reports To: General Manager

Our Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.

What You’ll Do

• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers).
• Operate point‑of‑sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete a variety of kitchen‑related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross‑sell and up‑sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Execute a variety of other tasks as assigned.

Essential Experience & Skills

• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
• Cash handling and customer service experience preferred.

Requirements

• Able to stand and walk for an extended period of time.
• Frequently bend, twist, lift and carry at least 40 pounds.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Available to work a flexible schedule including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).